Mercedes-Benz’ Latest Focus: Perfecting the Customer Experience — Not Just in the Car
In 1886, Carl Benz introduced the first automobile. Today, innovation at Mercedes-Benz looks different. Learn how Mercedes innovates around customers.
7 Lessons From e.l.f. Cosmetics on Creating Wow Customer Moments
In 2019, e.l.f. closed all brick-and-mortar stores and invested exclusively in the digital customer experience. Here are seven lessons they learned.
What Are Your Customers Really Saying? Learn How To Expand Their Feedback
Feedback takes on new value when you connect it to customer data and artificial intelligence.
Remote Support Gives Agents a New Look Into the Customer Experience
Gone are the days of scheduling a fix a week out and having customers stick with you. Remote support software helps agents fix problems faster.
10 Steps To Get Your Product Adoption-Ready
How do you ensure your product is designed for customers to easily use? Check out our guide to successful product adoption.
These 3 B2B Marketing Campaigns Will Help Inspire Your Brand
These companies are using marketing automation to reach customers in real time, and are seeing an uptick in virtual events, webinars, and email performance as a result.
Consumers Say They Will Trade Personal Data For These Benefits
Customers are increasingly hesitant to share personal information. Here are some ways media companies can ease those fears and build a trusting relationship.
Empower Agents to Work Effectively From Anywhere With Digital Voice
As more customer service agents work remotely, managers need new tools to measure, mentor, and equip their teams for success.
You Have Customer Journey Maps — What About Employee Journey Maps?
You’ve been mapping the customer journey for years. But employee journey maps offer HR a depth of understanding into employee needs, expectations, job satisfaction, retention, and turnover.
4 Common Beliefs About the Future of Advertising – and Why They’re Wrong
Imagine you walked up to your best friend one day and said, “Hi, it’s great to meet you! What’s your name?” While discussing digital advertising myths, that scenario was posed to me by…