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Lessons from Amazon on Customer Success: The Power of Divine Discontent

Jul 12, 2018 By

Lessons from Amazon on Customer Success: The Power of Divine Discontent

Customer Experience, Thought Leadership, Customer Service, Customer Journeys, Connections

AI Won't Steal Your Content Production Job, But It Will Transform It

Jun 08, 2018 By

AI Won't Steal Your Content Production Job, But It Will Transform It

B2C Marketing, B2B Marketing, Content Marketing, Customer Experience, Customer Journeys, Digital Marketing, Artificial Intelligence

Do You Need a New Lens for Digital Transformation in the Communications Industry?

May 10, 2018 By

Do You Need a New Lens for Digital Transformation in the Communications Industry?

Customer Experience, Customer Journeys, IT, Strategy, Artificial Intelligence