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Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.)
One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead.
What’s the difference between customer-centricity, customer experience, and customer success? The definitions aren't important, but how customers engage with your company is.
Skill up for a career in customer service with new online programs.
Regardless of industry or times, MUFG Union Bank’s success depends on keeping client needs at the center of all decisions.
Adapt your field service for today’s world while providing mission-critical service, ensuring customer satisfaction, and driving revenue.
Connect the digital and human experience to build confidence and trust, for both your employees and customers.
There's one mission — do good. Read how AAA Carolinas launched a large-scale customer outreach program.
Editor’s note: This is among our most popular articles, so we’ve recently updated things to keep it fresh. When it comes to building an effective sales presentation, no one-size-fits-all sales deck exists. Every…
Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how.
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