How the CEO of Macy’s Thinks About the Future of Retail
Jeff Gennette believes that authentic leadership is key to his success. Watch this episode of the Inflection Point for insights into his journey.
3 Communication Strategies To Increase Trust in Healthcare Providers
The more consumers trust in the healthcare organizations they interact with, the more likely they are to use their services. That’s what findings from Salesforce’s latest Connected Health Consumer Report indicate. But why…
3 Ways Growing Businesses Prepare for Long-Term Success
Business success for growing businesses often follows when their teams improve the customer experience and look at the whole picture, not just the point of entry.
Virtual Care Can Reach More Pediatric Patients and Drive Better Health Outcomes
See how a pediatric hospital is closing the access gap by delivering connected, comprehensive virtual care.
What Does Transformation Really Look Like? Personal Tales From 3 Trailblazers
We asked three industry leaders about their personal and business transformations, and got three inspiring stories about meaningful work, busting silos, and training global teams.
Honoring Dr. King’s Legacy as a Transformational Leader
In order to build an inclusive community, leaders should work to create a culture that recognizes and celebrates what makes us all unique.
How a Family Coffee Business Boosted Its Online Business Growth
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
The Future of Innovation: Insights From Twitter and Honeywell
The pandemic has underscored the importance of a trusted technology partner, capable of adjusting as your organization and market needs demand.
Mark Cuban, Sara Blakely, Daymond John, and More Share Entrepreneurial Advice
What makes for a quick business pivot? We quote some renowned business leaders who share their best entrepreneurial advice.
How PetSmart Accelerates Digital Experiences To Drive Customer-Centricity
Digital customer experience (CX) technology helps PetSmart put pet parents at the center of every brand transaction. Here’s what your business can learn from its data-driven methods.