What Is a Cultural Transformation? Here’s Why It Matters for Small Businesses
If small businesses focused on people, relationships, trust, and values, they could create the great experiences customers, employees, and vendors want.
How the Bank of Georgia Uses Data-Driven Marketing To Boost Engagement
How do you win the loyalty of two million customers in the country of Georgia? Well-honed personalized messaging that adds value. The bank’s Chief Marketing Office explains.
How Automation Helped My Company Create an Agile Field Service Workforce
When the pandemic hit, Mobile Technologies Inc., a global leader in retail merchandising and services, accelerated a plan to digitize field service management and create an agile workforce. Here are five takeaways.
Purpose-Driven Work Helped PwC Guide Clients Through the Pandemic
Many organizations needed help to continue their purposeful work during the pandemic. Here are six inspiring highlights.
How 3 Government Agencies Used Cloud Technology To Deliver Innovative Solutions
The public sector can use cloud-based technology to innovate and address constituent needs faster, building valuable trust between officials and citizens.
How Gamification Is Helping Procter & Gamble Boost Employee Learning
The popular name in household products is taking on an aggressive digital transformation, supported by a commitment to helping employees learn and grow — with gamified learning playing an important role.
How One Simple App Brings Lifesaving Care To Rural Communities Worldwide
Learn how an offline-first app reaches people without reliable internet — and what it could mean for your next innovative idea in app development.
10 Leaders On The Moments That Changed Their Lives Forever
Join Salesforce EVP Global Strategic Affairs Monica Langley as she interviews business leaders for her new show, The Inflection Point.
77% of CEOs Signal Market Shift To Business of Experience
To remain relevant and grow as a business, a vast majority of leaders say their company will fundamentally change how it engages with customers
How New York Life’s Retail Annuities Team Is Rethinking Call Center Metrics
How the Retail Annuities team of a life insurance company with a more than 175-year history is redefining its call center metrics to support new business objectives and improve employee retention and growth.