4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
Why Is a Customer Engagement Platform So Important For Service?
Here’s how the right technology, with CRM + trusted AI + data, sets up your support team to deliver a streamlined experience that customers love.
AI Trends from 700+ Business Leaders Reveal Global Keys to Success
Despite the ever-growing buzz of use cases, there are three foundations to stay grounded in when perfecting your AI-powered CRM.
Why Every AI Project Should Begin as a Data Project
Data is your most important strategic asset; don't let your team stumble with improper prep.
What is AI in Government? How Technology is Reshaping Public Sector Services
Upskilling your workforce can deliver better constituent experiences and spur more efficient agency operations.
What Is a Reasoning Engine?
Go even deeper into the world of LLMs, so you can make the most of your conversational copilot.
What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
9 Ways AI Can Save Marketers Time, Money — and Grief
AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win.
5 Practical Tips To Grow Your Field Service Career
How do you build the skills to advance your career in a changing industry? We asked three Trailblazers in field service to weigh in. Here’s what they said.
Taking the Leap: 3 Tips for Changing Your Career with Salesforce
Trailblazer Karmel James shares her tips learned from her transition from chemistry undergrad and nonprofit fundraiser into a trailblazing certified Salesforce Admin.