![[Illustration] An AI agent high-fives a female customer service rep.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/07/Give-Humans-AI-That-is-Humane_-1500x844-1.jpg?w=889)
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The next era of customer experience has already begun—transforming the way businesses connect, serve, and grow with steady momentum. At the heart of this shift is agentic AI: intelligent, collaborative systems that work…
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![[Illustration] An AI agent helps a customer service rep solve cases.](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/06/Agentforce-for-Service-Relaunch-1500x844-1.jpg?w=889)
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