Customer Service Analytics: How To Make Sense of All Your Data
Turn customer interactions into insights that help your business improve with service intelligence.
Knowledge Management: How To Retain Agent Expertise If They Leave
Top talent resigning? Here’s how to keep their know-how from going with them and still provide great customer service.
5 Must-Know Government Technology Trends in 2024
Salesforce industry experts share their perspectives on the direction of the public sector industry over the next twelve months.
What Is DevOps? 6 Must-Haves for Fast and Efficient App Development
Nine out of 10 leaders are hung up by slow operations — don't be one of them.
Automation Could Buy You a 23-Day Vacation
Automation and AI have huge potential for productivity, but a survey of 18,000 workers shows many just aren't taking advantage of these tools. Here are 4 quick tips to help your company use automation and AI to boost productivity
Asset Service Management: Why It’s So Important To Field Service
No matter your industry, here’s how field service management and outcome-based service contracts can help make sure your equipment is always in top condition.
Customer Service Channels: Your Quick Guide To the Top 6
Sometimes your customers want to use self-service, but other times they want to speak to an agent. Here's how to make it easy for your customers to contact you.
Achieve AI Excellence with The Five Elements Framework
Follow these strategies to get your AI implementation right.
Want Happy Customers? Start With the Right Case Management System
Give customers service they’ll love and save your agents time with the help of a good case management system
94% of Leaders Want More Valuable Data – See How To Get It
Data maturity: Where data meets value. This is the key for organizations hitting the mark with today’s trends in AI.