Achieving a Unified View of Your Customer
Connecting the customer experience in a seamless and continuous journey is a top priority for companies today. Here's how we're helping customers achieve a unified view of their customers.
Trailblazers Visit White House for “Pledge to America’s Workers” Celebration
The White House held a ceremony to recognize the Pledge to America’s Workers and honor those who have reskilled for jobs in the Fourth Industrial Revolution.
The Power of Equality: How to Empower Your Employees and Drive Impact
Studies show that employees who feel valued rather than marginalized are more likely to be productive, innovative, motivated, and assertive. They take more risks, and they challenge or suggest more ideas.
How to Provide High-Touch Service With “Order on Behalf Of” Capability
High-touch service calls require more personalized service. We recommend adding an “order on behalf of” (OOBO) capability for your customer service reps, to empower them to help your shoppers at the highest level.
Soft Skills Are the New Hard Skills
Unlike hard skills — soft skills are harder to define. They’re often perceived as abstract or behavioral, but developing soft skills can accelerate your career.
The New Rules of Customer Engagement: Key Trends From Global Research
What does customer engagement really mean for modern businesses? A new global study from Salesforce Research reveals some surprising answers.
Kids Coding Presents: The Future Trailblazer Challenge
The Future Trailblazer Challenge is part of our Future Ready philanthropic program committed to getting youth and young adults school and workforce ready.
Experience TrailheaDX ‘19 From Anywhere
Can't make it to San Francisco for TrailheaDX? Don't worry! Wherever you are, there is TrailheaDX! See all the ways you can engage with trailblazer, both in-person or online.
Top Eight Highlights from Salesforce Basecamp Istanbul 2019
Check out the highlights of Salesforce Basecamp Instanbul — one thousand customers, partners, and technology enthusiasts came together to learn how companies can deliver amazing customer experiences.
This Trailblazer Uses CRM To Scale Lifelong Learning
Harvard's Corey Snow shares how he wants to use CRM to scale lifelong learning.