
Generative AI Regulations – What They Could Mean For Your Business
Get the latest news around generative artificial intelligence regulations and insights from our director of global public policy on how it can affect your business.

3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalized and simple. Here’s how leading companies will use technology like AI to meet those needs.

What Generative AI Leaders Know That You (Probably) Don’t
High performers spend more than 20% of their digital budgets on AI, but that’s just the beginning. Here’s what you can learn from companies leading the pack.

8 Ways To Raise Your Customer Service Standards
Setting high customer service standards along with having the right technology in place can help your team deliver an excellent experience.

Frustrated by Personalization Challenges? 4 Ways to Improve Your Customer Experience
We’ve heard from marketing leaders about their biggest personalization challenges. Here’s how to overcome these hurdles and connect with your customers.

The Importance of Partner Collaboration in the AI Revolution
Salesforce and partners are working together to help customers unlock AI value for their business.

OpenAI CEO Sam Altman: A World Without AI Will Soon Be Unthinkable
Altman is hopeful that a dramatically more capable ChatGPT is right around the corner.

Everything We Learned About AI for Sales at Dreamforce 2023
The future of sales is AI. Learn how generative AI, real-time data, secure AI practices, and unified platforms are making sales teams more productive.

3 New Ways Marketing Cloud Helps You Succeed With AI
Learn how our new AI innovations can help you become more efficient while activating your customer data for marketing campaigns.

AI From A to Z: The Generative AI Glossary for Business Leaders
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.