Consumerism in the Air at Cerner Healthcare Conference 2019
Technology is a critical part of transforming the patient experience. Here's why CRM is becoming table stakes for meeting growing demands for higher quality care and improved experiences at a lower cost.
Strategies to Streamline the Customer Experience
Use a marketing stack to assemble the building blocks of architecture, data strategy, contact strategy, content strategy, and design system to become a customer-centric company.
Einstein’s Guide to AI Use Cases Can Help Bring Artificial Intelligence To Your Business
Check out Einstein's Guide to AI Use Cases—it's an interactive website that helps you get started on your journey with AI.
The Top 5 Most Treasured Winter ‘20 Features
Here are the most highly-anticipated features in the Winter '20 release.
How Theragun Is Building a 21st Century Customer Experience
In 2017 Theragun, a therapy device, relaunched a commerce site on Commerce Cloud to meet the customer experience demands of their market. Here's their story.
What Is Technology’s Role in Improving Employee Experience?
IT — as an extension/partner of business units — builds, supports, and manages the technology that empowers a positive employee experience.
How To Empower Employees To Deliver Better Constituent Experiences With Lightning Apps
Salesforce Scheduler and Action Plans, and Salesforce Surveys empower employees by leveraging process automation, analytics, and AI to strengthen the customer experience.
Introducing Quip Shield: Advanced Security for Enterprise Productivity
Quip Shield is a set of advanced security measures and controls that enhance trust, compliance, and governance for security-conscious enterprises.
Stand-Up an Order Cancellation Capability With Commerce and Service Clouds
For today’s digital customers, the ability to cancel an order moments after it was placed is an expectation. Providing this level of service can be a brand differentiator. Here's how to implement a solution.
Bundle up for the Winter ‘20 Release!
Preview the new Salesforce Mobile app, tell stories with data using Einstein Discovery, and engage developers through member forums, chat, or case management on October 14.