Research

Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.

Despite increasing demand for data skills, insufficient training and investments are leaving business leaders with a false sense of security.

Our research reveals firms must wrangle data better and track the entire customer journey to meet rising expectations.

Use these three sales automation tricks to free your reps from time-sucking manual work.

Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.

Employers must deliver a great experience for employees — or risk losing them. This is especially true during “The Great Resignation,” but automation can help.

We asked more than 2,500 small business owners worldwide how they’re feeling about the future. Here’s what they said.

Discover the latest insurance technology trends that help carriers deliver a better customer experience, from distribution to underwriting.

Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?

Amidst all the pandemic disruption, 52% of Gen Z didn't believe the government had the necessary tools to help them.