Research

Service professionals are measuring how much work it takes for a customer to get the information they need from their brand. What can you do to improve that score?

IT leaders share top customer-facing app development priorities — and the barriers that impacted them this year.

Despite all the talk about customer centricity, many organizations are not attuned to the unique needs of their customer service representatives. Why is that, and what can you do about it?

How does an SMB begin to digitally transform? And why is it important for your SMB to consider now?

New research points to four essential truths for telecommunications companies seeking to grow revenue and expand their business.

Besides fast resolutions, customers want more flexibility and an empathetic ear.

Wild unicorn growth may be magical and rare, but research shows a few common characteristics among those highly successful SMBs.

Less than half of architecture, engineering, and construction (AEC) firms use client insight or sales software, but research shows the industry is catching up.

Research shows that happier employees bring you happier customers and more revenue.

Executives who focus on employee engagement help drive customer experience and, research has shown, increase revenue.