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Industry analysts make predictions on the service space over the next year.
See the latest customer service trends based on a global survey of over 3,500 customer service professionals.
If you look closer at generational groups, millennials and Gen Z are more enthusiastic about voice assistants than Traditionalists and Baby Boomers.
To benchmark the state of digital transformation initiatives, MuleSoft commissioned Vanson Bourne to survey 650 IT leaders from global enterprises.
Get the latest research from Salesforce and Techaisle on why scalability is a business imperative for SMBs.
As an insurance leader, do you know if you’re providing the customer experience that your policyholders and agents expect? Read our new report on recent industry trends to see if you're investing in the right initiatives to meet those expectations.
Take a look at the four key marketing trends that will help you own your customer experience in the year ahead.
Based on new research of 2,900 sales professionals, these sales statistics show how selling is changing — from new success metrics to cross-department collaboration.
Are you up to date on the latest marketing statistics and trends? Discover how marketing is changing to adopt artificial intelligence, master data management, and more.
In 2018, Forrester conducted a Total Economic Impact study that analyzed Salesforce customers and their switch to Salesforce Lightning. Get some of the study's key takeaways in our post.
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