Is CRM the Secret to Connecting Your Business Silos?
Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The findings show the core challenges facing business leaders today and how they’re investing in customer-centricity for tomorrow.
5 Trends in the Pharmaceutical Industry in 2021
In 2020, the pharmaceutical industry continues its transition to value-based outcomes. There are five trends that are driving transformation this year.
Retail Trends: How to Engage Shoppers at the Edge
Discover how to win at the edge bolstered by our latest research, and meet the retailer that ties it all together.
5 Insights Into What Patients Want from Providers
Read the five critical findings providers should keep in mind as they transform to meet and exceed patient expectations for service, communication, and trust.
Top 5 Customer Relationship Management (CRM) Trends You Need To Know
Salesforce Research contemplates the future of customer relationship management.
Consumers’ New Terms of Engagement: 4 Ways Shopping Has Transformed
To understand how shoppers are behaving differently, we launched our broadest consumer study to date: the Connected Shoppers Report. Learn more.
How to Start Driving Growth With Data and Artificial Intelligence
Resourceful marketers have discovered a number of excellent growth-driving applications for artificial intelligence. Here are a few applications for the technology.
Infographic: Dreamforce ’19 by the Numbers
Explore Dreamforce 2019 in this infographic — innovation, fun, and giving back.
Salesforce Named an October 2019 Gartner Peer Insights Choice for Multiexperience Development Platforms for Customer 360 Platform
Gartner’s first-ever Magic Quadrant for Multiexperience Development Platforms report looks at companies that provide the right set of tools and services to build apps for every experience. Salesforce has been named a leader by Gartner in this report.
New Research: Healthcare Consumer Trends
Learn what today’s healthcare consumers want from providers, insurers, pharmaceutical companies, and medical device companies.