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Recent Stories
Service Cloud
Deliver Service Anytime, Anywhere With Visual Remote Assistance
With remote customer assistance, field service organizations can deliver service from anywhere, keeping both workers and customers safe.
Service Cloud
3 Ingredients Accelerating Digital Transformation in 2021
Read the latest research from IDC and Salesforce.
Service Cloud
Always Learning: How Pearson Is Changing Digital Education
Disruption has good timing. Distance learning is in need of change.
Service Cloud
Despite Pandemic-Related Supply Chain Disruptions, This SMB Tripled Its Sales — Here’s How
Northern California's Sutter Buttes looked the pandemic in the face and won.
Service Cloud
Customer Service Is About People, Even When It’s Powered by Technology
This company relies on Service Cloud Voice to scale their customer service and support employees.
Service Cloud
Keep Safety at the Top of the List With Field Service Management
Research shows field service is now used 20% more than pre-COVID.
Service Cloud
How Marriott Hotels Are Planning for the Next Phase of Travel
Brian King of Marriott and Peter Doolan of Salesforce discuss the future of travel, technology for customer service.
Service Cloud
Disruption, the New Normal: Focus on Your Clients To Inspire Resilience and Innovation
Regardless of industry or times, MUFG Union Bank’s success depends on keeping client needs at the center of all decisions.
Service Cloud
How To Create the Ultimate NBA Fan Experience When the Stands Are Empty
How do you market to fans when there are no fans in the stands? That sounds like Dr. Seuss, but it’s the challenge that the NBA faced this summer.
Service Cloud
70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?
Adapt your field service for today’s world while providing mission-critical service, ensuring customer satisfaction, and driving revenue.
