
Prioritizing Safety in Field Service Can Boost Your Bottom Line, Too
Increase business with field service management while keeping your employees, contractors, and customers safe.

Chart Your Professional Course With the New Service Career Path
Are you a customer service professional looking to level up? Now you have a new option from Salesforce.

Sometimes the Best Customer Service Innovation Means Flipping the Script
Good leaders know they don’t have all the ideas. Instead, they look at what could be possible — and sometimes thinking big pays off.

Invest in Customer Service Agents for Business Growth (and Beat The Great Resignation)
Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?

6 Key Customer Service Channels That Improve Customer Experience
These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers. Is your organization keeping up? Or falling behind?

How a Family Coffee Business Boosted Its Online Business Growth
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.

Let Agents Focus on Customers (Not Notes) While on Calls
When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.

Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution
Learn how Salesforce’s own support team adopted Slack to transform our collaboration and customer experience.

Build Customer Loyalty One Call at a Time
The phone remains an essential service channel for delivering fast and empathic service. Here’s how to make every call count.

Drive Employee Engagement: How Automation Leads to a Better Agent Experience
Strengthen your contact center and better serve your customers by making work more satisfying for agents.