Service Cloud

Are you a customer service professional looking to level up? Now you have a new option from Salesforce.

Good leaders know they don’t have all the ideas. Instead, they look at what could be possible — and sometimes thinking big pays off.

Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?

These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers. Is your organization keeping up? Or falling behind?

Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.

When support call data is processed like any other digital channel, service teams can use automation to make life easier for both customers and agents.

Learn how Salesforce’s own support team adopted Slack to transform our collaboration and customer experience.

The phone remains an essential service channel for delivering fast and empathic service. Here’s how to make every call count.

Strengthen your contact center and better serve your customers by making work more satisfying for agents.

Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.