
6 Easy Ways to Celebrate Customer Service Week All Year Long
Here’s how to show your hard-working agents how much you appreciate them every single day.

3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalized and simple. Here’s how leading companies will use technology like AI to meet those needs.

8 Ways To Raise Your Customer Service Standards
Setting high customer service standards along with having the right technology in place can help your team deliver an excellent experience.

‘Hi, Can I Help You?’ — How Chatbots Are Changing Customer Service
Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.

How You Can Manage Field Service More Efficiently With AI
Automation and AI can help you see results quickly by helping your mobile workers become more productive in less time.

Service at Dreamforce: Your 5-Minute Guide to What’s in Store
Dreamforce (Sept. 12-14) will help you reimagine your customer service strategy in the AI era. Here are 5 things you must do to have an epic experience.

There’s a Better Way to Solve Tough Customer Service Issues — It’s Called Service Swarming
It’s time to stop escalating and start collaborating. Help your service team become more efficient and bring expertise to customers faster with an Intelligent Swarming support model.

7 Principles For a Better Customer Experience — Every Time
Just follow these tried-and-true methods to consistently create a meaningful connection with your customers.

Everything You Need to Know About AI in Customer Service
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.

How You Can Write a Good Knowledge Base Article
An effective knowledge base article is clear, engaging, and helpful. Here's how to write one (with some help from AI) that your customers will love.