The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.

Discover four ways Slack helps your service organization deliver faster, more streamlined support.

It’s time to stop escalating and start collaborating. Help your service team become more efficient and bring expertise to customers faster with an Intelligent Swarming support model.

Can you efficiently scale service without sacrificing the customer experience? Absolutely, and here are three ways to do it.

Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.

Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.

Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.

Poor experiences chip away at customer loyalty, so it’s essential for contact centers to connect every channel and personalize the journey.

Increase business with field service management while keeping your employees, contractors, and customers safe.

Are you a customer service professional looking to level up? Now you have a new option from Salesforce.