Learn how Salesforce’s own support team adopted Slack to transform our collaboration and customer experience.
The phone remains an essential service channel for delivering fast and empathic service. Here’s how to make every call count.
Strengthen your contact center and better serve your customers by making work more satisfying for agents.
Discover four ways Slack helps your service organization deliver faster, more streamlined support to help grow loyalty.
How can a growing business support its customers and service agents? Easy: Create a flawless customer experience with robust, flexible helpdesk software.
This is how to evaluate your customer service automation efforts to see what’s improved for both customers and employees – and where to go next.
Here’s how to stop escalating and start collaborating to help your service team reach resolutions faster with a case-swarming support model.
Meet customer and employee expectations by connecting your voice channel to your CRM with any of our telephony partners.
If you fail to plan, then you’re planning to fail. Human creativity is critical in the customer service contact center. Planners must address these three things to set agents up for success.
Learn how Fike, a 75-year old industrial safety parts manufacturer, connected field service to the broader organization to solidify it as a critical function.