Fix Problems Before They Happen With This Field Service Strategy
When you shift from a reactive to proactive field service strategy, you can increase efficiency, win customer loyalty, and save on costs.
Breaking the Mental Illness Stigma: 4 Ways to Thrive in Your Career
Learn how Trailblazer and seasoned Salesforce Admin Katie Villanueva is breaking the stigma around mental illness by sharing her bipolar experience.
How Salesforce Resolves Over a Million Support Cases a Year
Can you efficiently scale service without sacrificing the customer experience? Absolutely, and here are three ways to do it.
Your Contact Center Can Earn Money for Your Company, Too
Every contact center call is a cost for your business. With these practical steps, you can create efficiency and increase your contact center revenue.
3 Ways To Develop a Happier Workforce (And Happier Customers)
Here’s how to help your employees to feel more confident and knowledgeable in their roles, which helps them deliver better customer service.
How Customer Service Teams Can Lower Costs and Deliver Quality at Scale
A new service strategy shifts higher-touch interactions to lower-cost methods while improving customer response times and satisfaction. Here’s how it works.
Crafting Great Personas Can Inspire Potential Customers to Say ‘Yes’
Doing your research to understand a prospect's business and pain points can help you deliver a strong vision for the future.
Drive Cost Savings for Your Business With These 5 Winter ’23 Innovations
Check out some of our favorite innovations from the Winter ‘23 release to help you maximize your investment in Salesforce.
Spending Smartly on Tech Is Key in a Downturn – Here’s How You Can Do It
Our COO explains how your business can get the most value from technology while moving fast and minimizing risk.
How Our Support Agents Use Case Swarming With Slack To Solve Cases Fast
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.