How Your Customer Service Teams Can Use Slack to Solve Issues Faster
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
L’Oréal Creates Unique Beauty Experiences With a Data-driven Approach
Discover how L’Oréal combines beauty and tech to deliver its most personalized experiences yet.
What Is Data Cloud?
Data Cloud is the foundation of Customer 360, giving every team the ability to unlock better customer relationships by acting on unified data.
Great Field Service is Agile and Efficient — These Tips Can Help You Get There
Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.
7 Nonprofits Leading the Fight Against Human Trafficking
*This post was originally published on 7/28/17. It was updated on 8/17/2022 for National Nonprofit Day. Salesforce.org is humbled to partner with nonprofits around the world to bring awareness to World Day Against…
Automation Can Improve Your Customer Service — These 5 Questions Will Get You Started
Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.
Sonos Creates Connected Customer Experiences to Amplify Relationships
Sonos found a way to bring the power of the in-store experience online, doubling down on digital-first revenue and e-commerce. Learn how the company delivered.
Mercedes-Benz’ Latest Focus: Perfecting the Customer Experience — Not Just in the Car
In 1886, Carl Benz introduced the first automobile. Today, innovation at Mercedes-Benz looks different. Learn how Mercedes innovates around customers.
Salesforce CRM: Everything You Need to Know
What is customer relationship management, and what can it do for you? Here's everything you need to know.
Prioritizing Safety in Field Service Can Boost Your Bottom Line, Too
Increase business with field service management while keeping your employees, contractors, and customers safe.