Cyber Week Won the 2023 Holiday Season – Driven by AI and Value Shoppers
There were no big surprises but definitely some good news. Find out what holiday shopping season results could mean for the retail year ahead.
Knowledge Management: How To Retain Agent Expertise If They Leave
Top talent resigning? Here’s how to keep their know-how from going with them and still provide great customer service.
What’s Your Customer Effort Score? Here’s How To Measure It — and Why
It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.
AAA’s Personalized Service Puts 60 Million in the Driver’s Seat
Learn how AAA - The Auto Club Group reduced response times by 10% with automation.
Customer Relationships Are Frayed — Can Generative AI Mend Them?
Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.
What Is Customer Experience — and How Can You Improve It? Start With These 5 Steps
Customer experience includes any interaction your customers have with your brand. Here’s how to make those touchpoints count — every time.
Learning About Data Is Easier Than You Think
Here are 7 easy ways to boost your data skills using Trailhead, the free online learning platform from Salesforce.
7 Easy Ways You Can Skill Up for AI in 2024
The skills that businesses need to put AI to work are lagging. But you can get the skills you need. Here’s how.
Asset Service Management: Why It’s So Important To Field Service
No matter your industry, here’s how field service management and outcome-based service contracts can help make sure your equipment is always in top condition.
Want Better Answers From Generative AI? Write Better Prompts
No matter if you’re a seasoned prompt engineer or starting out with generative artificial intelligence, follow these tips to get the most from this new technology platform.