From thought leadership to practical applications, there was so much to learn at DreamTX — a global, four day series of panels and online learning experiences. With more than 300 hours of content, it was impossible to learn everything, so we’ve compiled a primer. If you thirst for more knowledge, make your way to dreamforce.com to watch recordings of DreamTX sessions.
Relevance front and center
In “The Pillars of Salesforce’s Pandemic Operating Model,” Ryan Aytay, Salesforce chief business officer, and Jody Kohner, Salesforce executive vice president of Global Engagement, discussed the importance of using company values to guide adaptation. For Salesforce, that means products like Work.com to help meet the new demands of the COVID-19 crisis, event series like Leading Through Change to showcase resilience and innovation, and initiatives like 1B PPE to provide much needed supplies to our communities.
Collaboration — anytime, anywhere — is key
If there’s one thing we learned this year, it’s that collaboration is huge — even when it’s virtual. With its real-time alerts, messaging functionality, and Einstein-powered personalized suggested actions, Salesforce Anywhere makes it easy for teams to collaborate seamlessly, streamline processes, and make decisions faster, wherever they are.
We plant for the planet — and for people
In “Climate Action with Salesforce,” Elysa Hammond, vice president Environmental Stewardship Clif Bar & Company shared the common adage “When we work to heal the earth, we ourselves are healed” to demonstrate the importance of environmental justice in climate action. Patrick Flynn, vice president of sustainability at Salesforce, shared how we’ve teamed up with Plant for the Planet and committed to the conservation, restoration, and growth of 100M trees by the end of 2030. Track our progress and get involved at trees.salesforce.com.
Data is essential — but only if we use it
In day two’s opening session, “Working in the New Normal,” Salesforce Chief Innovation Officer Simon Mulcahy asserted “Dashboards are where data goes to die,” since data means nothing unless we turn it into insights and actions. Whether that’s scenario planning to anticipate alternative possible futures or creating a better buying experience by really examining customer trends, Salesforce can help you make data work for you.
Enablement means empowering the whole employee
The most successful businesses empower their employees to do their best work by encouraging learning, reskilling, and growth, keeping people connected and informed. But, now more than ever, the work support is only part of the formula. Companies must also promote well-being and ensure psychological safety so that employees are balanced, healthy, and equipped to do their best work. In our opening discussions and sessions like “Employee Health and Wellbeing,” we explored how companies can help support work/life balance.
“Education is not a miracle but a human right”
We had the opportunity to hear from the ever-inspiring Malala Yousafzai, and were blown away. Though COVID-19 further threatens education in many ways — from lack of technology and resources to the fact that girls are more likely to take on family burdens and thus in danger of not returning to school — hers was a message of power and hope. She shared her vision of a world where all children receive free, safe, and quality education, and encouraged young people to continue spreading their messages even if they feel ignored: “Eventually people will be by your side speaking the same language as you.” She certainly inspired us to visit Malala Fund and learn how we can contribute to the movement.