3 Ways Generative AI Will Help Marketers Connect With Customers
3 min read
Not long ago, Schneider Electric created what it calls its “digital opportunity factory.” Using data from a variety of sources, including research, accounts, orders, and customer assets, this “factory” is how salespeople are making it easier to identify sales leads that may need to upgrade, modernize, or replace their systems. As a result, the sales team reduced its time to close by 30% — an impressive figure for a company with so much competition.
As a sales professional, it’s your job to find qualified leads and convert them into customers, but the process can take some time to get comfortable with — and more importantly, good at. Read on to get a closer look at the characteristics of a qualified sales lead, how long it takes to turn a lead into a customer, how to use technology to your advantage, and more.
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A sales lead is a person, department, or company that may be a good fit for your product or service and has the authority to make that purchase. Without leads, you can’t sell anything, so they are vital to your sales process.
There are two many types of sales leads:
While leads are a good thing, qualified leads are even better. A qualified lead is a lead brought in by marketing efforts (e.g. ads) and then deemed likely to have a solid chance of converting based on need, interest, and product fit. For example, a qualified lead may have taken steps that correspond with past buyers’ behaviors. This was once a labor-intensive process, but with the addition of tools such as automated lead scoring, it’s become easier and more precise.
According to Gartner, the most qualified leads are recently active on your site or on social media, and find relevance in what you offer.
The difference between a sales lead and prospect is simple: sales leads are any individuals or businesses that have entered your ecosystem that you can identify by name or contact information. That lead may end up being qualified, but may not be — they might end up being a good fit for your product. A prospect, on the other hand, is a qualified lead that sellers are actively pursuing. More on that below.
There are three types of sales leads, based on where they are in the sales funnel:
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There are many ways to find a sales lead. The easiest sales leads to bring into your pipeline are the ones that reach out to you and ask for more information. Often called a warm lead, inbound lead, or inside lead, these people find you through web searches, online ads, product or service reviews, colleague recommendations, publications, or TV ads. By learning about your company and contacting you on their own, these leads are often more receptive to nurturing and more likely to convert.
Outbound leads, on the other hand, come from doing the legwork yourself. You can reach out to potential customers in a variety of ways. According to Salesforce’s State of Marketing report, there are three channels with the highest lead generation ROI: influencers, social content/advertising, and websites. This is why you may want to try social media or in-person networking, for example, to find leads. Potential leads can also be identified through research or by purchasing a list of potential customers. You can reach these leads via email or cold calling.
When you’re first starting out, any lead you find may feel like a win. However, you need to become acutely aware of quality or quantity, according to Srinath Gopalakrishna, professor of marketing at the University of Missouri: “Prospecting is not just throwing a quote out to interested buyers,” she told Harvard Business Review. “To generate a quality prospect, you have to talk to each person to figure out their needs. You have to provide a highly informed quote. That takes time — and if you do too much of it, you won’t have enough time to close with others.”
Even if you have a well-defined sales cycle, there’s no guaranteed way to know how long it will take to turn a lead into a customer. There is, however, a basic way to calculate your organization’s average lead time. A sales cycle length is the average number of days it takes for a deal to close. You can get this number by adding together the deal length of all closed deals from the past year and dividing by the number of deals.
Today, it’s nearly impossible to find and act on sales leads without the help of technology — unless you’re purchasing a list. From finding and qualifying leads to nurturing and closing sales, technology can help boost your productivity, automate tasks, and capture important data. In fact, companies that treat technology as a teammate can “unlock seller productivity and high-quality deals,” according to research from Gartner Inc.
Robert Blaisdell, a senior director analyst at Gartner, added: “New technologies, such as generative AI, have the potential to transform the role of the seller. Sales leaders will need to rethink how to meet buyers’ inflated digital expectations. Those who don’t, risk distancing themselves from buyers and leaving real money on the table.”
Lead generation is difficult when done manually, which is why most sales coaches will recommend getting a CRM as it allows you to keep track of everything about a lead in one place. CRMs that feature automation and artificial intelligence can be even more useful. Automation-enabled CRM systems give sellers a way to automate tasks such as auto-generating personalized emails and identifying and acting on key insights. This can help you reclaim time spent on repetitive, non-selling tasks. With AI integration, your CRM can make recommendations to help you decide which prospects are more likely to convert, and even draft emails for you to stay in touch with qualified leads.
You can find leads at conferences and networking events, as well as online and through your colleagues. Always look for opportunities to expand your network. Creating a content marketing strategy to promote your content and boost your reputation through thought leadership can also generate leads. Perhaps most importantly in this day and age, make sure you lean on technology to help with your lead generation efforts.
Common lead generation methods and channels include:
Your current customer list is also a lead resource. Apart from upselling existing customers, you can ask your existing customers for referrals.
It’s time to get out there and start finding qualified leads. A combination of lead generation methods will help you attract the best customers, and the right tools will help you track and nurture your leads through the sales cycle with ease.
Not all leads act the same, but you’ll start to recognize trends in behavior and preferences over time. This will help you identify leads initially and then build meaningful relationships with them once they become customers.
With practice and coaching, the sales process will become second nature, helping you boost your closing rate — and your bottom line.
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