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The new work-from-anywhere world requires enhanced emotional intelligence (EQ) skills in order to thrive professionally.
Salesforce Learning

Build Essential Emotional Intelligence Skills With Trailhead

In partnership with Arizona State University (ASU), Trailhead is empowering you to advance your Emotional Intelligence — an increasingly critical skill for effective collaboration in the hybrid workforce.

In 2020, our world changed overnight. The separation between work life and home life vanished. Remote working became the norm. Our homes became hubs for every activity, from Zoom meetings to online shopping, study groups, and family meetups.

We all had to adapt and learn how to maintain connection in this shifting landscape.

With remote collaboration and hybrid workforces becoming the new normal, nurturing our soft skills, like empathetic communication, emotional intelligence, and relationship-building, is increasingly vital.

When compared with IQ (intelligence quotient), social and emotional skills have been demonstrated to be four times more important in determining professional success.

This new work-from-anywhere world requires enhanced interpersonal skills and you need a great deal of emotional intelligence (EQ) in order to thrive professionally. In fact, when compared with IQ (intelligence quotient), social and emotional skills have been demonstrated to be four times more important in determining professional success.

With Trailhead, Salesforce’s free online learning platform, you can cultivate a strong EQ to help you work successfully now, and also help you adapt quickly to the ongoing changes our work lives are sure to experience.

In partnership with ASU

So, are you interested in increasing your EQ? Trailhead, in partnership with Arizona State University (ASU), has just the trail for Trailblazers who want to skill up their EQ.

As one of U.S. News & World Report’s most innovative universities (for six years running!) ASU is committed to academic excellence. Now we’ve taken ASU’s expert EQ course curriculum and translated it into two modules of bite-sized content that you can access on Trailhead anytime, anywhere. 

Our goal at Trailhead is to break down barriers to learning by making the most sought-after skills and education available to everyone. ASU has a similar dedication to accessibility that fits with our mission perfectly, and we’re excited to partner with them to bring you this learning content.

Learn the emotional intelligence basics

IQ tests are the traditional way to measure your ability to reason, but an IQ score alone doesn’t completely account for your full range of thinking and reasoning skills. 

Emotionally intelligent employees are highly in demand, as they are able to thrive in and adapt to complex workplace dynamics.

The definition of “intelligence” has grown in the past two decades to include not just raw intellect, but also our emotional, creative and artistic skill sets. An individual’s EQ refers to their ability to recognize, understand and manage emotional responses.

Emotionally intelligent employees are highly in demand, as they are able to thrive in and adapt to complex workplace dynamics. Using our Develop Emotional Intelligence trail, you can work to improve your professional relationships with EQ strategies from ASU, with modules on:

  • Emotional Intelligence: Discover how to use self-awareness and self-management to strengthen relationships and be more productive.
  • Relationship Building: Learn how to respond to your teammates with empathy and foster an environment of trust.

Those who lead in their organizations — and those who want to — will find that relationship building is crucial. Developing trust, inspiring others, and working well with a team are all essential skills needed in management. An EQ approach also enables employees to turn challenges into opportunities to create great customer experiences and encourage customer loyalty.

And for any employee, self-awareness, self-management, and empathy are necessary to work well with others. Luckily, these are all abilities that improve the more we consciously practice them. So no matter your current starting point, you can work to hone your EQ and improve these skills! 

Expand your EQ

This interactive trail allows you to truly grow your EQ skills. The modules are designed to give you the space to pause, reflect, and then apply the EQ practices you learn to realistic business scenarios.

A variety of click-and-drag activities and fill-in-the-blank prompts in both modules will give you a starting point to see how you can engage your own EQ in the workplace.

Take control of your career

Taking the time to skill up your EQ will not only help you stay productive and take more effective action in the workplace, but it will also give you more control over your career by helping you stand out at your organization.

This modular trail was developed by Trailhead in collaboration with ASU in order to introduce the essential elements of EQ. If you want to learn more, you can also explore ASU’s online course.

The skills related to emotional intelligence all build on each other, and skilling up in one or more positions you to collaborate more successfully with your team, whether in the office or virtually.

Check out the Develop Emotional Intelligence Trailhead trail today!

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