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Salesforce Learning

What Is Trailhead Academy? Empowering Teams With Expert-Led Salesforce Learning

Trailhead Academy empowers businesses to develop expertise across their organization with expert-led learning and credentials that build and validate Salesforce skills.

The past two years have been about adapting, changing, and growing for every business. Whether B2B or B2C, organizations across every industry have had to pivot and find new ways to be successful in this rapidly changing and increasingly remote workforce.

And the Customer 360 is at the center of it all. Whether it’s implementing Salesforce, creating new business processes, or leveraging new Salesforce products and features, your teams are looking to get a deeper understanding of how Salesforce can help you achieve your changing business goals.

With Trailhead, Salesforce’s free online learning platform, companies have access to free learning content across an array of in-demand skills, empowering them to accelerate their company’s digital transformation and grow their employees’ skill sets.

We know learning new skills can be a challenge, and some people need more support than others. We also know companies need to skill up their employees fast and help invest in growing their teams’ careers.

That’s where Trailhead Academy’s expert-led services come in. With Trailhead Academy, you can accelerate learning across your organization with access to Salesforce experts.

How can Trailhead Academy support my business?

From expert-led classes and credentials to tailored enablement solutions and accelerated certification programs, Trailhead Academy has the resources your business needs to be successful with Salesforce. With Trailhead Academy, you can:

No matter your industry or the size of your business, you’ll find that learning directly from Salesforce experts is one of the best ways to gain insights, learn best practices, and get set up for success with Salesforce.

What kind of learning experiences can I expect?

Today, learners and businesses want learning experiences that are fun, personalized, and engaging. They want to gain resume-worthy skills.

If you or your teams have ever experienced one of our expert-led classes, you know it’s not your run-of-the-mill ‘sit in a class and learn’ type of environment. Whether it’s a rap about record access, a song about rules and triggers, or fun acronyms, mnemonics, and analogies to help remember a concept, our instructors pull out all the stops to make learning Salesforce fun and engaging.

Trailhead Virtual Bootcamps give your teams the skills they need to get certified, fast. Learners embark on a 30-day, prescriptive, outcome-based learning journey where they learn directly from Salesforce Certified Instructors through live sessions, on-demand recordings, and office hours.

And with Trailblazer Bootcamps (launching in cities around the world, including Washington, D.C.), your teams can build Salesforce expertise and accelerate their path to certification. A fantastic combination of expert-led learning and guidance, the fun of Dreamforce, the connection of a Community meet-up, and multiple chances to study and sit for a certification exam, Trailblazer Bootcamps are another great way to skill up and certify your teams.

Why should I invest in skilling up and certifying my team?

According to a Salesforce-commissioned IDC report, The Impact of Salesforce Training and Certification, companies with skilled and certified employees were not only more agile and efficient but also benefited from increased employee impact.

The IDC study found:

  • Salesforce-certified professionals who receive additional training are 68% more efficient, leading to faster time to value.
  • Salesforce-certified professionals who receive additional training are 30% faster at mapping process requirements, leading to more rapid solution development and faster time to business value.

Investing in Salesforce Certifications also has a positive effect on businesses and employees. Certified employees have a greater business impact, and certifications are a great way to validate your team’s expertise—they’re a powerful resource for your business and people.

The study found that Salesforce Certified Administrators are:

  • 15% faster at troubleshooting user account issues.
  • 15% faster at building reports, dashboards, and workflows.

And Salesforce Certified Developers also have an impact on the business, adding value by being more productive and efficient.

In fact, Salesforce Certified Developers are:

  • 90% more productive at building code.
  • 60% more efficient at reusing code.

And it’s more than just the numbers—Trailblazers are building their careers with support from Trailhead Academy.

Amazing Trailblazer success

Companies around the world are building expertise and providing career growth opportunities for their teams through expert-led learning and Salesforce credentials. Take Randstad, for example, who kicked off a learning challenge in August of 2021.

Through on-demand modules, expert-led classes, and Trailhead LIVE, Randstad is motivating employees to learn Salesforce and earn credentials so their business, and their people, can get more value from Salesforce.

How do I know what’s right for my business?

There’s no one-size-fits-all approach to learning Salesforce. Our Education Architects and Trailhead Account Executives are here to design a learning strategy that meets your business needs.

Connect with fellow Trailblazers and reach out with your questions in the Trailhead Academy Trailblazer Community Group, or contact us directly for a team member to be in touch.

No matter where you are on your transformation journey, Trailhead Academy is here to help your teams get a deeper understanding of Salesforce and how the Customer 360 Platform can help you achieve your changing business goals.

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