{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/blog","author_name":"Lindsey Finch","author_url":"https:\/\/www.salesforce.com\/blog\/author\/lindsey-finch\/","title":"Managing the Customer Trust Crisis: New Research Insights","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ccsFS3q7zo\"><a href=\"https:\/\/www.salesforce.com\/blog\/trends-customer-trust-research-transparency-blog\/\">Managing the Customer Trust Crisis: New Research Insights<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/blog\/trends-customer-trust-research-transparency-blog\/embed\/#?secret=ccsFS3q7zo\" width=\"600\" height=\"338\" title=\"&#8220;Managing the Customer Trust Crisis: New Research Insights&#8221; &#8212; Salesforce\" data-secret=\"ccsFS3q7zo\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/blog\/wp-content\/uploads\/sites\/2\/2020\/09\/trends_customer_trust_thumb-1.jpg","thumbnail_width":499,"thumbnail_height":281,"description":"New data privacy laws in Europe and California \u2014 not to mention the resulting flurry of updated privacy policy notifications landing in our inboxes \u2014 have put privacy matters in the spotlight. But the circumstances that have precipitated this highlight a worrying trend: customers are concerned"}