{"id":41,"date":"2025-04-09T06:06:54","date_gmt":"2025-04-09T13:06:54","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=41"},"modified":"2025-12-01T10:27:13","modified_gmt":"2025-12-01T18:27:13","slug":"customer-service-stats","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/blog\/customer-service-stats\/","title":{"rendered":"42 Customer Service Statistics To Move Your Business Forward"},"content":{"rendered":"\n

Here’s a new customer service statistic that really explains the modern service landscape: 79% percent of service leaders<\/a> say investment in AI agents is essential to meet business demands. In field service, 85% leaders believe their AI investments will increase over the next year.<\/p>\n\n\n\n

Why the sudden boost in AI investment? It may have something to do with the struggles service teams face these days. Eighty-two percent of service professionals agree that customer expectations are higher than they used to be. And though 81% of service representatives say building relationships with customers is an important part of their job, they spend less than half of their time (46%) with customers due in part to administrative tasks and internal responsibilities.

With customers looking for top-notch experiences, it makes you wonder: Are you doing enough to meet their expectations? Are you using the right customer service platforms like Agentforce Service<\/a> and AI technologies like Agentforce<\/a> to deliver what customers want? And is your customer service<\/a> the best possible representation of your brand? <\/p>\n\n\n\n

Whether you’re fine-tuning your customer service strategy<\/a>, looking for insights about customer service rep burnout, or curious about the latest technological advancements in AI in customer service<\/a>, these 42 customer service statistics offer valuable benchmarks so you can stay ahead in the future of customer service<\/a>.<\/p>\n\n\n\n

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