{"id":15962,"date":"2020-09-09T12:41:00","date_gmt":"2023-06-06T12:41:16","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=15962"},"modified":"2023-11-28T18:11:27","modified_gmt":"2023-11-28T18:11:27","slug":"transformacao-digital-nas-empresas","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/br\/blog\/transformacao-digital-nas-empresas\/","title":{"rendered":"Transforma\u00e7\u00e3o Digital: como fazer?"},"content":{"rendered":"\n<p>As <b>tecnologias digitais<\/b> v\u00eam transformando o mundo em todos os aspectos. <\/p>\n\n\n\n<p>Impactando a gest\u00e3o p\u00fablica de forma dram\u00e1tica, a <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/03\/salesforce-care-gestao-crise-covid.html\">pandemia<\/a> tamb\u00e9m ampliou no mercado o <i>gap<\/i> competitivo entre empresas inseridas na <b>transforma\u00e7\u00e3o digital<\/b> e empresas que adiaram ou resistiram ao processo. Enquanto as primeiras responderam rapidamente \u00e0 crise, investindo no <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/07\/trabalho-remoto-na-pandemia.html\">trabalho remoto<\/a> e m\u00e9todos alternativos, outras se viram sem a estrutura necess\u00e1ria para acomodar a nova realidade.<\/p>\n\n\n\n<p>Dessa forma, outra certeza se consolidou: vivemos hoje a era do <b>imperativo digital<\/b>, na qual a pr\u00f3pria sobreviv\u00eancia dos neg\u00f3cios depende de atualiza\u00e7\u00e3o e acelera\u00e7\u00e3o tecnol\u00f3gica.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/br\/blog\/2017\/Setembro\/O-que-e-Transformacao-Digital.html\"><b>LEIA TAMB\u00c9M: O que \u00e9 Transforma\u00e7\u00e3o Digital? Um guia para a digitaliza\u00e7\u00e3o de neg\u00f3cios &gt;<\/b><\/a><b><\/b><\/p>\n\n\n\n<p>Em todos os setores da ind\u00fastria, alguns desafios se imp\u00f5em: como <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/03\/ajudando-as-empresas-a-gerenciar-em-tempos-de-crise.html\">retomar as atividades<\/a> com a pandemia progredindo, e a economia em recess\u00e3o? Como acompanhar as <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/06\/pesquisa-pandemia-gera-mudancas-duradouras-nas-expectativas-do-cliente-brasileiro-de-varejo.html\">r\u00e1pidas mudan\u00e7as<\/a> no comportamento do consumidor, e <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/06\/resiliencia-dos-varejistas-durante-esse-novo-normal.html\">atend\u00ea-lo<\/a> com o m\u00e1ximo de efici\u00eancia?<\/p>\n\n\n\n<p>Segundo diversos estudos recentes, a sa\u00edda est\u00e1 na <b>(re)formula\u00e7\u00e3o dos modelos de neg\u00f3cio<\/b>, a fim de integrar as empresas, fazer uso estrat\u00e9gico da tecnologia e desenvolver <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2018\/Janeiro\/Transformacao-digital-na-experiencia-do-cliente.html\">solu\u00e7\u00f5es com foco no cliente<\/a>. Neste artigo, vamos abordar como a <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2018\/3\/Uma-perspectiva-estrategica-para-impulsionar-transformacao-digital.html\">transforma\u00e7\u00e3o digital<\/a> apoia esta miss\u00e3o, criando servi\u00e7os inovadores e facilitando a adapta\u00e7\u00e3o \u00e0s demandas urgentes do mundo contempor\u00e2neo.<\/p>\n\n\n\n<p>Quer saber mais sobre o futuro dos neg\u00f3cios? Continue a leitura e confira!<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Relat\u00f3rio de tend\u00eancias para PMEs<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Insights de mais de 2.500 propriet\u00e1rios e l\u00edderes de pequenas e m\u00e9dias empresas em todo o mundo.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/br\/resources\/research-reports\/smb-trends\/\">Baixar relat\u00f3rio<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/br\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/br\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/br\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-afinal-o-que-e-transformacao-digital\"><b>Afinal: o que \u00e9 transforma\u00e7\u00e3o digital?<\/b><\/h2>\n\n\n\n<p>Em poucas palavras, a transforma\u00e7\u00e3o digital \u00e9 um processo de moderniza\u00e7\u00e3o que utiliza tecnologias digitais \u2013 sobretudo as <b>tecnologias SMAC<\/b> (<i>social<\/i>, <a href=\"https:\/\/www.salesforce.com\/br\/solutions\/mobile\/overview\/\"><i>mobile<\/i><\/a>, <a href=\"https:\/\/www.salesforce.com\/br\/products\/einstein-analytics\/overview\/\"><i>analytics<\/i><\/a> e <a href=\"https:\/\/www.salesforce.com\/br\/cloud-computing\/\"><i>cloud<\/i><\/a>) \u2013 para (re)criar processos e a pr\u00f3pria cultura organizacional.<\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading\" id=\"h-o-objetivo-e-alinhar-a-empresa-em-transformacao-digital-com-a-evolucao-do-mercado-implementando-metodos-inteligentes-de-trabalho-e-acima-de-tudo-gerando-melhores-propostas-de-valor-aos-clientes\"><b>O objetivo \u00e9 alinhar a empresa em transforma\u00e7\u00e3o digital com a evolu\u00e7\u00e3o do mercado, implementando m\u00e9todos inteligentes de trabalho e, acima de tudo, gerando melhores propostas de valor aos clientes.<\/b><\/h3>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartilhar no LinkedIn (abre em uma nova guia)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fbr%2Fblog%2Ftransformacao-digital-nas-empresas%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Transforma%C3%A7%C3%A3o%20Digital%3A%20como%20fazer%3F\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartilhar no Twitter (abre em uma nova guia)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Transforma%C3%A7%C3%A3o%20Digital%3A%20como%20fazer%3F&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fbr%2Fblog%2Ftransformacao-digital-nas-empresas%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartilhar no Facebook (abre em uma guia)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fbr%2Fblog%2Ftransformacao-digital-nas-empresas%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Transforma\u00e7\u00e3o Digital: como fazer?\" https:\/\/www.salesforce.com\/br\/blog\/transformacao-digital-nas-empresas\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>A transforma\u00e7\u00e3o digital \u00e9 um est\u00e1gio avan\u00e7ado do percurso iniciado pela <b>digitiza\u00e7\u00e3o<\/b>, processo que aposentou v\u00e1rias tecnologias anal\u00f3gicas (como m\u00e1quinas de escrever, fax, planilhas de controle manual) em favor de recursos digitais (computadores, <i>scanners<\/i>, entre outros exemplos).<\/p>\n\n\n\n<p>Com o tempo, a <b>digitaliza\u00e7\u00e3o<\/b> de arquivos e informa\u00e7\u00f5es simplificou a execu\u00e7\u00e3o de in\u00fameras tarefas, permitindo que as mesmas opera\u00e7\u00f5es fossem feitas de forma mais r\u00e1pida. Ainda assim, a digitaliza\u00e7\u00e3o geralmente preservava os m\u00e9todos tradicionais de trabalho, tornando-os mais f\u00e1ceis de serem aplicados.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading\" id=\"h-a-transformacao-digital-comecou-quando-as-tecnologias-digitais-passaram-a-influenciar-a-propria-concepcao-de-negocio-o-que-este-entrega-como-se-estrutura-e-como-funciona\"><b>A transforma\u00e7\u00e3o digital come\u00e7ou quando as tecnologias digitais passaram a influenciar a pr\u00f3pria concep\u00e7\u00e3o de neg\u00f3cio \u2013 o que este entrega, como se estrutura e como funciona.<\/b><\/h3>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartilhar no LinkedIn (abre em uma nova guia)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fbr%2Fblog%2Ftransformacao-digital-nas-empresas%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Transforma%C3%A7%C3%A3o%20Digital%3A%20como%20fazer%3F\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartilhar no Twitter (abre em uma nova guia)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Transforma%C3%A7%C3%A3o%20Digital%3A%20como%20fazer%3F&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fbr%2Fblog%2Ftransformacao-digital-nas-empresas%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartilhar no Facebook (abre em uma guia)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fbr%2Fblog%2Ftransformacao-digital-nas-empresas%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Transforma\u00e7\u00e3o Digital: como fazer?\" https:\/\/www.salesforce.com\/br\/blog\/transformacao-digital-nas-empresas\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Nesta nova etapa, os recursos dispon\u00edveis ajudam a reinventar produtos, processos e modelos organizacionais, e a desenvolver solu\u00e7\u00f5es que respondem de forma in\u00e9dita \u00e0s oportunidades do momento.<\/p>\n\n\n\n<p>Em resumo: a transforma\u00e7\u00e3o digital <b>torna a inova\u00e7\u00e3o um componente essencial da gest\u00e3o estrat\u00e9gica<\/b>, revolucionando a forma como as empresas operam, interagem com o p\u00fablico e se inserem no ecossistema global de neg\u00f3cios.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-experiencia-do-cliente-o-foco-da-transformacao-digital\"><b>Experi\u00eancia do cliente: o foco da transforma\u00e7\u00e3o digital<\/b><\/h2>\n\n\n\n<p>Um dos principais fen\u00f4menos que motivaram a transforma\u00e7\u00e3o digital foi o surgimento do <a href=\"https:\/\/www.salesforce.com\/br\/form\/pdf\/relatorio-state-of-the-connected-customer\/\">consumidor conectado<\/a>.<\/p>\n\n\n\n<p>Desde sua populariza\u00e7\u00e3o para uso dom\u00e9stico, a internet tem avan\u00e7ado por caminhos cada vez mais interativos, empoderando os usu\u00e1rios no consumo de informa\u00e7\u00f5es, produtos e servi\u00e7os.<\/p>\n\n\n\n<p>Em termos de mercado, isso se traduz em <b>clientes com muito mais poder de barganha<\/b>. Hoje, se uma empresa n\u00e3o lhe oferece a solu\u00e7\u00e3o desejada, o usu\u00e1rio encontra em poucos toques outra mais preparada para atend\u00ea-lo. Se n\u00e3o tiver um <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/03\/gerenciamento-de-cliente-enquanto-trabalhamos-de-casa.html\">relacionamento pr\u00f3ximo<\/a> com a marca, dificilmente hesitar\u00e1 em migrar para a concorr\u00eancia.<\/p>\n\n\n\n<p>Sendo assim, a <b>experi\u00eancia do cliente<\/b> (<i>customer experience<\/i> ou CX) tornou-se o grande foco da transforma\u00e7\u00e3o digital. Tanto quanto presen\u00e7a digital ou tecnologias de ponta, as empresas precisam de estrat\u00e9gias <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/05\/experiencia-digital-alem-das-transacoes.html\">centradas no cliente<\/a> (<i>customer-centric<\/i>), alimentadas por dados e <i>insights<\/i> sobre seu comportamento.<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading\" id=\"h-trabalhar-o-relacionamento-e-decisivo-para-reter-clientes-e-promover-melhores-resultados-em-um-cenario-hipercompetitivo-de-mudancas-cada-vez-mais-velozes\"><b>Trabalhar o relacionamento \u00e9 decisivo para reter clientes e promover melhores resultados em um cen\u00e1rio hipercompetitivo, de mudan\u00e7as cada vez mais velozes.<\/b><\/h3>\n<\/blockquote>\n\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartilhar no LinkedIn (abre em uma nova guia)\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fbr%2Fblog%2Ftransformacao-digital-nas-empresas%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Transforma%C3%A7%C3%A3o%20Digital%3A%20como%20fazer%3F\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartilhar no Twitter (abre em uma nova guia)\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Transforma%C3%A7%C3%A3o%20Digital%3A%20como%20fazer%3F&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fbr%2Fblog%2Ftransformacao-digital-nas-empresas%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Compartilhar no Facebook (abre em uma guia)\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fbr%2Fblog%2Ftransformacao-digital-nas-empresas%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"Copy link to clipboard\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Transforma\u00e7\u00e3o Digital: como fazer?\" https:\/\/www.salesforce.com\/br\/blog\/transformacao-digital-nas-empresas\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>Com a converg\u00eancia entre os meios online e offline, compreender a <a href=\"https:\/\/www.salesforce.com\/br\/products\/marketing-cloud\/tudo-sobre-marketing\/jornada-do-cliente\/\">jornada do cliente<\/a> depende ainda de uma <b>vis\u00e3o 360\u00b0<\/b> das intera\u00e7\u00f5es em todas as plataformas da empresa.<\/p>\n\n\n\n<p>Nesse sentido, tecnologias de <a href=\"https:\/\/www.salesforce.com\/br\/products\/einstein-analytics\/overview\/\"><i>analytics<\/i><\/a>, <a href=\"https:\/\/www.salesforce.com\/br\/products\/marketing-cloud\/channels\/social-media-marketing\/\">escuta social<\/a> e gest\u00e3o de relacionamento com o cliente (<b><i>C<\/i><\/b><i>ustomer <b>R<\/b>elationship <b>M<\/b>anagement<\/i> ou <a href=\"https:\/\/www.salesforce.com\/br\/crm\/\">CRM<\/a>) s\u00e3o essenciais para o acompanhamento do <a href=\"https:\/\/www.salesforce.com\/br\/crm\/funil-de-vendas\/\">funil de vendas<\/a> de ponta a ponta, em todos os pontos de contato com a marca.<\/p>\n\n\n\n<p>Entre outros recursos, esses exemplos contribuem para a cria\u00e7\u00e3o de <b>estrat\u00e9gias <i>omnichannel<\/i><\/b> \u2013 nas quais, al\u00e9m de operar m\u00faltiplos canais, a empresa os gerencia de forma integrada, proporcionando uma <b>experi\u00eancia de compra fluida, consistente e diferenciada<\/b>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-transformacao-digital-como-futuro-dos-negocios\"><b>Transforma\u00e7\u00e3o digital como futuro dos neg\u00f3cios<\/b><\/h2>\n\n\n\n<p>Aliados aos processos de digitaliza\u00e7\u00e3o, os esfor\u00e7os para sofisticar a experi\u00eancia do cliente vem gerando, nos \u00faltimos anos, impactos significativos na organiza\u00e7\u00e3o das empresas.<\/p>\n\n\n\n<p>Isso ocorre porque a demanda por <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2019\/12\/cx-na-loja-fisica-via-omnichannel.html\">solu\u00e7\u00f5es <\/a><a href=\"https:\/\/www.salesforce.com\/br\/blog\/2019\/12\/cx-na-loja-fisica-via-omnichannel.html\"><i>omnichannel<\/i><\/a> problematizou a tradicional divis\u00e3o em departamentos. Para produzir os melhores resultados, a estrat\u00e9gia exige tamb\u00e9m a <b>integra\u00e7\u00e3o de diversas (sen\u00e3o todas) as equipes da empresa<\/b>, apoiada no <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/04\/silos-de-dados-o-que-sao.html\">compartilhamento de dados<\/a> e na ampla conectividade entre setores.<\/p>\n\n\n\n<p><b><a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/04\/estrategia-de-ia-para-lidar-com-a-volatilidade-em-tempos-de-crise.html\">LEIA TAMB\u00c9M: Como ajustar sua estrat\u00e9gia de IA para lidar com a volatilidade em tempos de crise &gt;<\/a><\/b><\/p>\n\n\n\n<p>Mais do que economizar tempo e custos operacionais, a <b>intelig\u00eancia artificial (IA)<\/b> permite que as empresas entreguem efici\u00eancia e inova\u00e7\u00e3o tanto para fora (ao p\u00fablico consumidor) quanto para dentro (aos pr\u00f3prios funcion\u00e1rios). Com a pandemia de COVID-19, est\u00e1 claro que pensar novas formas de trabalho \u00e9 urgente para <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/04\/retencao-de-clientes.html\">reter clientes<\/a>, sustentar as opera\u00e7\u00f5es e, a longo prazo, gerar crescimento.<\/p>\n\n\n\n<p>Neste momento \u00fanico, os resultados s\u00e3o imprevis\u00edveis \u2013 mas j\u00e1 \u00e9 poss\u00edvel imaginar o <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/06\/quatro-possiveis-resultados-da-pandemia.html\">mundo corporativo no futuro<\/a>. Confira abaixo tend\u00eancias que apontam os pr\u00f3ximos passos do mercado:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-transformacao-digital-nos-negocios-10-dicas-essenciais\"><b>Transforma\u00e7\u00e3o digital nos neg\u00f3cios: 10 dicas essenciais<\/b><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><b>1. Saiba quem voc\u00ea \u00e9<\/b><\/h3>\n\n\n\n<p>Em per\u00edodos de crise, ter foco e prioridades torna-se obrigat\u00f3rio. Nesse sentido, <b>retomar o prop\u00f3sito da empresa<\/b> \u2013 o que move seu trabalho, ao que a quem este serve \u2013 \u00e9 fundamental para (re)direcionar a\u00e7\u00f5es, guiar as <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/04\/5-maneiras-de-liderar-com-compaixao.html\">lideran\u00e7as<\/a> e fortalecer a cultura organizacional.<\/p>\n\n\n\n<p>Vale lembrar que, sem pessoas, n\u00e3o h\u00e1 neg\u00f3cio. Portanto, qualquer que seja a sua estrat\u00e9gia, coloque a <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/04\/5-coisas-para-ajudar-nossos-funcionarios-a-trabalhar-a-distancia.html\">sa\u00fade e seguran\u00e7a<\/a> de funcion\u00e1rios, clientes e parceiros em primeiro lugar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>2. Ligue os pontos<\/b><\/h3>\n\n\n\n<p>Conectividade e <a href=\"https:\/\/www.salesforce.com\/br\/products\/integration-cloud\/overview\/\">integra\u00e7\u00e3o<\/a> s\u00e3o palavras de ordem na era digital. <b>Identificar as \u201cpontas soltas\u201d<\/b> do seu neg\u00f3cio fornece uma <i>checklist<\/i> inicial de quest\u00f5es a resolver, indicando quais conex\u00f5es est\u00e3o faltando ou podem ser refor\u00e7adas.<\/p>\n\n\n\n<p>Para isso, utilize recursos que ofere\u00e7am um panorama do <a href=\"https:\/\/www.salesforce.com\/br\/crm\/funil-de-vendas\/\">funil de vendas<\/a>, como o <a href=\"https:\/\/www.salesforce.com\/br\/crm\/\">CRM<\/a>. Analise <i>churns<\/i>, oportunidades perdidas, carrinhos abandonados e <i>feedbacks<\/i> negativos. Compreender essas baixas \u00e9 essencial para melhorar a experi\u00eancia do cliente, preenchendo lacunas e prevenindo erros conhecidos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>3. Derive valor dos dados<\/b><\/h3>\n\n\n\n<p>An\u00e1lises de <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2017\/Junho\/Entenda-o-que-eh-Big-Data-e-como-ajudarah-sua-empresa-a-crescer.html\"><i>big data<\/i><\/a> fornecem aos times informa\u00e7\u00f5es altamente assertivas sobre o comportamento dos clientes e o desempenho dos neg\u00f3cios. Invista em tecnologias de <a href=\"https:\/\/www.salesforce.com\/br\/products\/marketing-cloud\/tudo-sobre-marketing\/automacao-de-marketing\/\">automa\u00e7\u00e3o<\/a>, <i><a href=\"https:\/\/www.salesforce.com\/br\/blog\/machine-learning-vs-deep-learning\/\">machine learning<\/a><\/i> e compartilhamento (como <a href=\"https:\/\/www.salesforce.com\/br\/cloud-computing\/\">softwares na nuvem<\/a>) para otimizar processos, <b>agir de forma estrat\u00e9gica<\/b> e <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2019\/11\/3-dicas-de-como-entregar-experiencia-personalizada-aos-clientes.html\">personalizar<\/a> ao m\u00e1ximo o atendimento ao cliente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>4. Seja \u00e1gil<\/b><\/h3>\n\n\n\n<p>Com a acelera\u00e7\u00e3o tecnol\u00f3gica, planos de longo prazo tornam-se rapidamente obsoletos. Sua empresa ter\u00e1 de reduzir o <i>time to market<\/i> de novas solu\u00e7\u00f5es e aprimorar produtos e servi\u00e7os \u201ccom o carro andando\u201d.<\/p>\n\n\n\n<p>Por esse motivo, o ideal \u00e9 optar por <b>modelos enxutos de neg\u00f3cio<\/b> (como o de <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2018\/4\/Como-a-Salesforce-ajuda-startups-com-o-sucesso-do-cliente.html\"><i>lean startup<\/i><\/a>), que integram os times de desenvolvimento e opera\u00e7\u00f5es. <b>Metodologias \u00e1geis<\/b>, como Agile, Scrum e <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/05\/design-thinking-e-marketing-digital.html\"><i>design thinking<\/i><\/a>, tamb\u00e9m dinamizam a rotina produtiva, promovendo a coopera\u00e7\u00e3o e uma experi\u00eancia do cliente muito mais harm\u00f4nica.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>5. Ataque para se defender<\/b><\/h3>\n\n\n\n<p>Neg\u00f3cios disruptivos acirram constantemente a competi\u00e7\u00e3o na era digital. Para n\u00e3o serem surpreendidas pela concorr\u00eancia, as empresas devem <b>encorajar a inova\u00e7\u00e3o desde dentro<\/b>, apostando na experimenta\u00e7\u00e3o e colocando suas certezas \u00e0 prova.<\/p>\n\n\n\n<p>Crie uma estrutura com processos e pol\u00edticas favor\u00e1veis \u00e0 tomada de risco. O importante \u00e9 facilitar a <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/05\/design-thinking-e-marketing-digital.html\">prototipagem<\/a>, permitindo que novas ideias sejam testadas e avaliadas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>6. Comece pequeno&#8230;<\/b><\/h3>\n\n\n\n<p>Toda transforma\u00e7\u00e3o digital implica em erros de percurso. <b>Inaugurar o processo com projetos simples<\/b> reduz os riscos \u00e0 empresa \u2013 e aumenta as chances de um in\u00edcio bem-sucedido.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>7. \u2026 E pense grande em paralelo<\/b><\/h3>\n\n\n\n<p>Por outro lado, considere que a transforma\u00e7\u00e3o digital completa de um neg\u00f3cio leva tempo, e que ajustes de maior impacto operacional frutificam a longo prazo.<\/p>\n\n\n\n<p>Sendo assim, <b>n\u00e3o espere o momento ideal para promover mudan\u00e7as<\/b>. Quebre o processo em etapas execut\u00e1veis e comece hoje mesmo, administrando cada fase como um projeto menor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>8. Digitalize o <i>back-office<\/i><\/b><\/h3>\n\n\n\n<p>Tanto quanto rotinas de <a href=\"https:\/\/www.salesforce.com\/br\/products\/platform\/overview\/\">TI<\/a> e <a href=\"https:\/\/www.salesforce.com\/br\/products\/marketing-cloud\/overview\/\">marketing<\/a>, <b>processos de <i>back-office<\/i>, como log\u00edstica e invent\u00e1rio, influem na experi\u00eancia do cliente<\/b>. N\u00e3o deixe de contempl\u00e1-los no seu processo de transforma\u00e7\u00e3o digital: tecnologias como GPS, 5G e <a href=\"https:\/\/www.salesforce.com\/br\/solutions\/mobile\/overview\/\"><i>mobile<\/i><\/a> podem modernizar a cadeia de suprimentos, melhorando os fluxos de <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/06\/adaptar-ecommerce-na-pandemia.html\">e-commerce<\/a>, <a href=\"https:\/\/www.salesforce.com\/br\/products\/sales-cloud\/overview\/\">vendas<\/a> e <a href=\"https:\/\/www.salesforce.com\/br\/products\/service-cloud\/overview\/\">atendimento<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>9. Invista em talentos<\/b><\/h3>\n\n\n\n<p>Para uma transforma\u00e7\u00e3o digital de <b>alta performance<\/b>, sua for\u00e7a de trabalho deve ser proficiente nas tecnologias implementadas. Invista na <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/08\/treinamento-de-equipes-a-distancia.html\">capacita\u00e7\u00e3o<\/a> peri\u00f3dica dos funcion\u00e1rios e revise as pol\u00edticas de recrutamento, a fim de encontrar <a href=\"https:\/\/www.salesforce.com\/br\/blog\/2020\/08\/o-segredo-para-uma-carreira-de-sucesso.html\">talentos<\/a> alinhados \u00e0 empresa.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>10. Participe do ecossistema digital de neg\u00f3cios<\/b><\/h3>\n\n\n\n<p>Dada a recomenda\u00e7\u00e3o de modelos enxutos de neg\u00f3cio, o <b><i>outsourcing<\/i><\/b> \u00e9 uma pr\u00e1tica em ascens\u00e3o na era digital. Muitas empresas firmam hoje parcerias com incubadoras, institui\u00e7\u00f5es de ensino e as chamadas <b>f\u00e1bricas digitais<\/b>, ecossistemas que re\u00fanem profissionais em torno de projetos colaborativos e de consultoria.<\/p>\n\n\n\n<p>Al\u00e9m de suprir <a href=\"https:\/\/www.salesforce.com\/br\/products\/platform\/services\/\">necessidades t\u00e9cnicas<\/a> e de expertise, os ecossistemas digitais <b>facilitam o <i>networking<\/i><\/b>, posicionando sua empresa no mercado da transforma\u00e7\u00e3o. Este movimento promove a atualiza\u00e7\u00e3o cont\u00ednua e favorece o surgimento de novas oportunidades de neg\u00f3cio.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-trilhe-conosco-o-caminho-da-transformacao-digital\"><b>Trilhe conosco o caminho da transforma\u00e7\u00e3o digital<\/b><\/h2>\n\n\n\n<p>Focando na experi\u00eancia do cliente, no trabalho colaborativo e integrado, as empresas em transforma\u00e7\u00e3o digital est\u00e3o construindo o <b>mercado do futuro<\/b>, e devem emergir mais fortes e criativas no mundo p\u00f3s-pandemia.<\/p>\n\n\n\n<p>Para iniciar esta jornada na sua empresa, voc\u00ea precisar\u00e1 do apoio das <a href=\"https:\/\/www.salesforce.com\/br\/crm\/melhor-crm\/\">melhores ferramentas e plataformas digitais<\/a>. Explore o <a href=\"https:\/\/www.salesforce.com\/br\/products\/\">portf\u00f3lio<\/a> da <b>Salesforce<\/b> e saiba tudo sobre nossas solu\u00e7\u00f5es de <a href=\"https:\/\/www.salesforce.com\/br\/crm\/\">CRM<\/a>, <a href=\"https:\/\/www.salesforce.com\/br\/products\/einstein-analytics\/overview\/\"><i>analytics<\/i><\/a>, <a href=\"https:\/\/www.salesforce.com\/br\/products\/platform\/overview\/\">desenvolvimento<\/a> e <a href=\"https:\/\/www.salesforce.com\/br\/products\/integration-cloud\/overview\/\">integra\u00e7\u00e3o<\/a>. At\u00e9 a pr\u00f3xima!<\/p>\n\n\n\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/br\/pt\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>O processo de transforma\u00e7\u00e3o digital nas empresas \u00e9 urgente no mundo p\u00f3s-pandemia. 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