{"id":20672,"date":"2023-11-28T20:53:37","date_gmt":"2023-11-28T20:53:37","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=20672"},"modified":"2023-11-29T12:13:26","modified_gmt":"2023-11-29T12:13:26","slug":"energy-utilities-cloud-tendencias","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/br\/blog\/energy-utilities-cloud-tendencias\/","title":{"rendered":"Energy & Utilities Cloud: tend\u00eancias para o futuro"},"content":{"rendered":"\n

Muita inova\u00e7\u00e3o vem para a Energy and Utilities Cloud. Abaixo, est\u00e3o alguns dos destaques principais trazidos no Dreamforce 2023:<\/p>\n\n\n\n

Estrutura de Efici\u00eancia Operacional e Engajamento do Cliente<\/h2>\n\n\n\n

Introduzimos uma estrutura para operar de forma mais eficiente<\/strong> e envolver clientes, gerentes de programas e contratados em programas de efici\u00eancia energ\u00e9tica, programas de gerenciamento do lado da demanda, programas de inscri\u00e7\u00e3o para ve\u00edculos el\u00e9tricos (EV), novos programas de tarifas, novos programas de engajamento solar e programas de efici\u00eancia energ\u00e9tica para baixa renda.

Todos esses tipos de programas s\u00e3o gerenciados atrav\u00e9s dessa estrutura, para vendas de programas, ofertas e produtos e servi\u00e7os, tudo em conjunto na Energy & Utilities Cloud.

LEIA MAIS: <\/strong>Como o mercado livre de energia coloca o cliente no centro?<\/strong><\/a><\/p>\n\n\n\n

Ado\u00e7\u00e3o impulsionada por Experience Cloud<\/h2>\n\n\n\n

Para impulsionar a ado\u00e7\u00e3o de clientes, introduzimos o uso do Experience Cloud<\/a> e de portais de autoatendimento<\/a> personalizados, sob medida para os clientes eleg\u00edveis.<\/strong> Isso permite que nossos clientes utilizem o Business Rules Engine<\/a> e outros fluxos de processo para obter aprova\u00e7\u00e3o para suas solicita\u00e7\u00f5es mais rapidamente.<\/p>\n\n\n\n

Investimentos Conjuntos em Trabalho de Campo<\/h2>\n\n\n\n

Realizamos investimentos conjuntos entre o setor de energia e utilidades e o grupo de servi\u00e7os de campo, bem como ind\u00fastrias de fabrica\u00e7\u00e3o, autom\u00f3veis e outras. Combinamos recursos para garantir que os servi\u00e7os de campo tenham tudo o que precisam para atender a essas ind\u00fastrias.<\/strong><\/p>\n\n\n\n

Pr\u00f3ximas Novidades<\/h2>\n\n\n\n

No pr\u00f3ximo ano, a Automotive Cloud<\/strong><\/a> estar\u00e1 colaborando com parceiros de telem\u00e1tica e parceiros de ve\u00edculos el\u00e9tricos (EV) para melhorar a experi\u00eancia do motorista e do ve\u00edculo conectado.<\/strong> Nosso foco \u00e9 oferecer uma experi\u00eancia completa de carregamento e gerenciamento de carga de EV,<\/strong> abrangendo tanto o carregador quanto o ve\u00edculo.<\/p>\n\n\n\n

LEIA MAIS: <\/strong>Como criar e coordenar m\u00faltiplos funis de venda?<\/strong><\/a><\/p>\n\n\n\n

Anteriormente: como a Salesforce ajuda na gest\u00e3o de energia?<\/h2>\n\n\n\n

Este conte\u00fado faz parte de uma s\u00e9rie de 4 artigos discutindo sobre o estado atual do mercado de energia e as tend\u00eancias para o futuro. Confira os conte\u00fados anteriores desta s\u00e9rie:<\/p>\n\n\n\n

    \n
  1. Mudan\u00e7as clim\u00e1ticas e mercado de energia: como se preparar?<\/strong><\/a><\/li>\n\n\n\n
  2. Transi\u00e7\u00e3o energ\u00e9tica: como se adaptar?<\/strong><\/a><\/li>\n\n\n\n
  3. Salesforce para gest\u00e3o de energia: como podemos ajudar?<\/strong><\/a><\/li>\n\n\n\n
  4. Energy & Utilities Cloud: tend\u00eancias para o futuro<\/a><\/li>\n<\/ol>\n\n\n\n

    Aproveite para conferir todas as funcionalidades do Energy and Utilities Cloud<\/a> e entender como o nosso CRM transforma o futuro da energia. Bom trabalho e at\u00e9 a pr\u00f3xima!<\/p>\n\n\n\n

    \n\t
    \n\n\t\t
    \n\t\t\t

    Energy & Utilities Cloud<\/h2>\n\t\t\t\t\t\t\t

    Ganhe mais visibilidade na era digital e ofere\u00e7a aos clientes residenciais e comerciais um servi\u00e7o de qualidade em qualquer lugar.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t

    \n\t\t\t\t\tConhecer solu\u00e7\u00e3o<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t
    \n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t
    <\/div>\n\t\n\t\t\t\n\t\t\"\"\n\n\t\t\n\t\t\t\t\t\"\"\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"

    Confira as maiores inova\u00e7\u00f5es da Energy & Utilities Cloud para um futuro mais sustent\u00e1vel.<\/p>\n","protected":false},"author":20,"featured_media":20674,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[990,983,1004,937,961,908],"sf_content_type":[],"blog":[1148,1160,1166,1187,1197,1261,1288],"coauthors":[1080],"class_list":["post-20672","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-industry","sf_topic-energy-and-utilities","sf_topic-public-sector","sf_topic-leadership","sf_topic-ceo","sf_topic-thought-leadership","blog-energy-and-utilities","blog-public-sector","blog-customer-360","blog-ceo","blog-c-suite","blog-leadership","blog-thought-leadership"],"yoast_head":"\nEnergy & Utilities Cloud: 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