Entenda como a inteligência artificial está redefinindo o atendimento ao cliente na 7ª edição do State of Service. Com insights de mais de 6.500 profissionais de atendimento e serviço de campo, o relatório mostra as principais tendências, desafios e oportunidades que estão transformando o setor.

No relatório, você descobrirá:

Agentes de IA no atendimento: entenda como os agentes de IA estão sendo incorporados às operações de atendimento para automatizar tarefas, apoiar equipes e oferecer experiências mais rápidas e personalizadas aos clientes;
Atendimento conversacional e multimodal: descubra como voz, inteligência artificial e diferentes formatos de interação estão criando novas possibilidades para a comunicação entre empresas e clientes.
O futuro do serviço de campo: veja como agentes de IA podem ajudar equipes de campo a trabalhar com mais segurança, eficiência e acesso às informações necessárias para realizar suas atividades.
Novas expectativas para as equipes de atendimento: conheça os principais desafios enfrentados pelos profissionais do setor e como as organizações estão preparando suas equipes para uma realidade cada vez mais orientada por IA.

Dúvidas? Ligue para 0800 878-5109

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o sucesso financeiro dos seus clientes com IA confiável.",{"_12":1515,"_574":-5,"_555":115,"_576":616,"_578":617,"_580":617},"1731439402435_1722",[1525,1530,1535,1540,1545],{"_554":287,"_622":1526,"_591":1529},{"_110":1527,"_566":1528,"_563":564,"_626":115},"Serviço de Escala","https://www.salesforce.com/br/financial-services/customer-service-in-financial-services/","1731439402435_10mq",{"_554":234,"_622":1531,"_591":1534},{"_110":1532,"_566":1533,"_563":564,"_626":115},"Simplifique a integração","https://www.salesforce.com/br/financial-services/digital-client-onboarding/","1731439402435_tjt",{"_554":308,"_622":1536,"_591":1539},{"_110":1537,"_566":1538,"_563":564,"_626":115},"Personalize o engajamento","https://www.salesforce.com/br/financial-services/personalization/","1731439402435_1e8c",{"_554":324,"_622":1541,"_591":1544},{"_110":1542,"_566":1543,"_563":564,"_626":115},"Financial Services 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Confiança.",{"_12":1922,"_574":-5,"_555":1923,"_576":577,"_578":579,"_580":581},"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-default-top-desktop.jpg?w=840","2022/06/nav-customers-l3-default-top-desktop.jpg",{"_12":1925,"_574":-5,"_555":1926,"_576":577,"_578":579,"_580":581},"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-default-bottom-desktop.jpg?w=840","2022/06/nav-customers-l3-default-bottom-desktop.jpg",{"_12":1928,"_574":-5,"_555":1929,"_576":577,"_578":579,"_580":590},"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-mobile.jpg?w=840","2022/06/nav-customers-l3-mobile.jpg","1731438979472_11kp",[1932,1968,1983],{"_554":287,"_555":1933,"_603":1934,"_591":1967},"História de 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