Cancellation/Reschedule by Customer

  • • Class registrations are not confirmed until billing/registrant information received in full.
  • • training fees are non-refundable.
  • • Reschedule requests must be submitted via email with “Reschedule Request” in the subject line to the correct regional email below. Requests are not accepted by telephone.
    - Europe, Middle East and Africa:
    - Asia Pacific:
    - Japan:
    - Americas:
  • • Registered course attendee(s) may be substituted without charge.
  • • Reschedule requests must be received by at least 2 full business days prior to class scheduled start date.
  • • Registration fees are forfeited by the customer as a result of reschedule requests received less than 2 full business days prior to the class start date.
  • • Registration fees are forfeited by the customer as a result of no shows to class. Forfeited or no show fees cannot be applied toward future classes.
  • • Reschedules are permitted twice per enrollment.
  • • This cancellation policy applies to both Instructor-led and Virtual Instructor-led classes. For virtual classes which contain multiple segments, students shall not be permitted to make-up missed segments or transfer dates from one class segment to another class.

Cancellation by

  • • reserves the right to cancel any training course due to insufficient enrollment by providing notice to customer(s) at least 7 calendar days prior to the scheduled start date.
  • • In the event of cancellation by, customer(s) may elect to receive a full refund of registration fees paid, or a reschedule at no cost for a class of equal value.
  • • will not be responsible for non-refundable tickets purchased or reservations made by customer(s).
  • • If a training class is cancelled by due to circumstances beyond its reasonable control (e.g. weather, natural disaster), the Customer is entitled to reschedule at no additional cost for a delivered class of equal value within 3 months of the original start date.

Privacy Policy


You hereby agree to permit to provide registration information (excluding payment information) to applicable authorized training center partners for purposes of teaching training classes. Please refer to the Privacy Policy posted on our website for more information.