Amanda DiSilvestro gives small business and entrepreneurs SEO advice ranging from keyword research to recovering from Google Algorithm updates and changes. She writes on the side as a freelancer and works as the Marketing Manager for a Travel Company, Discover Corps, full-time. Learn more about her work at AmandaDiSilvestro.com
“We treat our customers like family” is a lovely sentiment, but it’s much too broad to be a customer service strategy, especially for larger customer service departments.
An effective customer service management strategy is essential for the growth of a business; it sets the tone for how customers...
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Marketing funnels and customer journeys are similar ideas, and some people new to the business may think the terms are interchangeable. However, they actually mean different things.
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Here are 13 of the best recent business-related tweets. As well as some information on tracking down and connecting with industry leaders on social media....
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From monitoring communities to training your customer service team, it’s important to remember that your customer response time directly impacts your net promoter score, and those two metrics affect the success of your company....
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Businesses must be prepared for the latest technologies, and for those that are on the horizon, in order to improve their customer service capabilities. Stronger customer service will ultimately help your company leave the competition in the dust....
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Learn how companies are using technology to stay on top of customer service, and why this strategy improves the customer experience as a whole....
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With a combination of economic freedom, low startup costs, government funding, accessible business tools, and plenty of talent, Canada is one of the best places to launch your new venture. Read on to learn more....
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