Jake Thompson is the founder of Compete Every Day and an accomplished professional speaker. He helps organizational teams develop a plan for success and hone in a powerful focus for reaching their annual and career goals. It's through this work, teams are able to push past their fears, smash their goals, and be leaders of positive charge in their organizations and lives. JakeAThompson.com
It’s hard to stay stagnant in business over the long run. The hope is that you’re gaining ground and growing your company and customer base. There’s the alternative, of course, but there’s no staying in neutral. Many companies try to retain and grow their market share by getting into price wars...
You will lose a client during your career.
You may be reading this article because you searched the internet for how to deal with the situation you found yourself in just this morning. Or perhaps you’re still reeling from the phone call you received yesterday from your largest client.
Good customer service is expected. Customers expect you to get their orders right. They expect a speedy turnaround on service. They expect a transaction without hiccups.
As customers, we expect good customer service but, unfortunately, when we get it, we generally forget it within minutes. The...