1.0Salesforcehttps://www.salesforce.com/ca/blogSalesforce Canadahttps://www.salesforce.com/ca/blog/author/salesforce-canada/One Customer Service Rep May Be Enoughrich600338<blockquote class="wp-embedded-content" data-secret="KZKkAaXLxI"><a href="https://www.salesforce.com/ca/blog/1-customer-service-rep-enough/">One Customer Service Rep May Be Enough</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.salesforce.com/ca/blog/1-customer-service-rep-enough/embed/#?secret=KZKkAaXLxI" width="600" height="338" title="“One Customer Service Rep May Be Enough” — Salesforce" data-secret="KZKkAaXLxI" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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https://wp-bn.salesforce.com/ca/blog/wp-content/uploads/sites/12/2023/10/one-rep-enough-og.jpg1200627Here’s how a single customer service rep could cover off anything that transpires, at least in some scenarios, and how they could decide when it might make sense to add more people to assist.