1.0Salesforcehttps://www.salesforce.com/ca/blogSalesforce Canadahttps://www.salesforce.com/ca/blog/author/salesforce-canada/rich600338<blockquote class="wp-embedded-content" data-secret="u4hkJLGk0t"><a href="https://www.salesforce.com/ca/blog/customer-service-insights/">Invaluable Customer Service Insights from Jay Baer</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.salesforce.com/ca/blog/customer-service-insights/embed/#?secret=u4hkJLGk0t" width="600" height="338" title="“Invaluable Customer Service Insights from Jay Baer” — Salesforce" data-secret="u4hkJLGk0t" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://wp-bn.salesforce.com/ca/blog/wp-includes/js/wp-embed.min.js </script> https://wp-bn.salesforce.com/ca/blog/wp-content/uploads/sites/12/2023/10/service-is-new-marketing-open-graph.jpg1200628Jay Baer shares what he’s learned about being a brand advocate, organizational procedures that capture the best of your customer service, and about how some companies dealt with the worst of times and turned them into the best of times.