1.0Salesforcehttps://www.salesforce.com/ca/blogSalesforce Canadahttps://www.salesforce.com/ca/blog/author/salesforce-canada/rich600338<blockquote class="wp-embedded-content" data-secret="vOACajBJdj"><a href="https://www.salesforce.com/ca/blog/future-of-crm/">5 Fantastic Ways To Imagine The Future of CRM</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.salesforce.com/ca/blog/future-of-crm/embed/#?secret=vOACajBJdj" width="600" height="338" title="“5 Fantastic Ways To Imagine The Future of CRM” — Salesforce" data-secret="vOACajBJdj" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://wp-bn.salesforce.com/ca/blog/wp-includes/js/wp-embed.min.js </script> https://wp-bn.salesforce.com/ca/blog/wp-content/uploads/sites/12/2023/10/crm-predictions.jpg945495When sales reps look to the new year, they probably think about the new customers they hope to win, rather than how the tools they use will change. Yet the future of CRM could wind up having a lot to do with how they’ll grow their base in 2016.