{"id":1324,"date":"2020-04-13T15:50:00","date_gmt":"2023-10-18T15:50:26","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1324"},"modified":"2024-01-11T02:25:21","modified_gmt":"2024-01-11T02:25:21","slug":"crisis-response-app","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/","title":{"rendered":"Deploy a Crisis Response App to Support Your Workforce and Business Continuity"},"content":{"rendered":"\n<p>Over the last month, business practices have changed around the world. Routines are no longer the same, and we\u2019re figuring out where to focus and how to pivot based on changing data and operational considerations.<\/p>\n<p>Yet, it\u2019s awe-inspiring to see individuals and teams, all across the world, finding and building solutions to common challenges. Many are taking their business offerings and turning them into solutions for social good. For example, companies like <a href=\"https:\/\/www.unilever.com\/news\/news-and-features\/Feature-article\/2020\/from-our-ceo-we-will-fight-this-pandemic-together.html\" target=\"_blank\" adhocenable=\"false\" rel=\"noopener\">Unilever<\/a> announced they\u2019d be giving away free sanitizer, soap, bleach, and food. <a href=\"http:\/\/www.pharmatimes.com\/news\/covid_astrazeneca_to_distribute_masks_as_asco_goes_virtual_1329991\" adhocenable=\"false\" target=\"_blank\" rel=\"noopener\">AstraZeneca<\/a> donated 9 million face masks to support healthcare workers worldwide. <a href=\"https:\/\/www.zdnet.com\/article\/audible-to-provide-free-audiobooks-for-children-teens-during-covid-19-pandemic\/\" target=\"_blank\" adhocenable=\"false\" rel=\"noopener\">Audible<\/a> announced they\u2019d make hundreds of audiobooks available for free.<\/p>\n<p>Businesses are finding ways to help everyone make it through this situation posed by COVID-19. We\u2019re doing the same, with our focus on <a href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2020\/3\/salesforce-care\/\">Salesforce Care<\/a>. Salesforce Care gives teams the resources to create solutions that can be deployed quickly and at no charge for at least 90 days. As part of that effort, our employees have also created a free AppExchange app to help with business continuity.<\/p>\n<p>The <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N3A00000G0zA6UAJ\" target=\"_blank\" adhocenable=\"false\" rel=\"noopener\">Salesforce Labs Crisis Response app<\/a> gives customers a central hub to manage crisis situations. It helps companies ensure employees are healthy and taken care of, while reducing workplace anxiety by mitigating workforce and business impact during times of crisis. A cross-functional team of Salesforce employees &#8212; from solution engineering, emerging tech, customer success, product marketing, Salesforce Labs, and creative &#8212; recognized the importance of a centralized crisis hub and took the challenge head-on to create a solution that can be deployed to do the following: <\/p>\n<ul>\n<li>\n<p><b>Address the workforce impact<\/b>. Track employees\u2019 health and safety status and monitoring locations, all in one centralized hub<\/p>\n<\/li>\n<\/ul>\n<p> <img decoding=\"async\" alt=\"crisis response screen one\" src=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/crisis-response-app-1.png?strip=all&#038;quality=95\"><\/img> <\/p>\n<ul>\n<li>\n<p><b>Respond quickly to employees\u2019 needs<\/b>. Institute outreach and assistance programs to address the well-being of the workforce and provide the best possible care<\/p>\n<\/li>\n<\/ul>\n<p> <img decoding=\"async\" alt=\"crisis response screen two\" src=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/crisis-response-app-2.png?strip=all&#038;quality=95\"><\/img> <\/p>\n<ul>\n<li>\n<p><b>Keep employees in the loop effectively<\/b>. Deploy a crisis-centric employee portal to disseminate news and information and collect updated employee status.<\/p>\n<\/li>\n<\/ul>\n<p> <img decoding=\"async\" alt=\"crisis response screen three\" src=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/crisis-response-app-3.png?strip=all&#038;quality=95\"><\/img> <\/p>\n<ul>\n<li>\n<p><b>Ensure business continuity<\/b>. Activate continuity plans and measure overall business impact to manage future business operations<\/p>\n<\/li>\n<\/ul>\n<p> <img decoding=\"async\" alt=\"crisis response screen four\" src=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/crisis-response-app-4.png?strip=all&#038;quality=95\"><\/img> <\/p>\n<ul>\n<li>\n<p><i><b>Optional<\/b>: <\/i>For those in healthcare, shorten patient wait time by implementing an intelligent solution that transforms images of state-issued IDs into text within Salesforce. This reduces manual data entry and provides an accurate data trail, especially for services working with drive-up care. Additionally, use artificial intelligence to understand how employees are feeling based on communication channels to respond with empathy and direct them to the appropriate resources.<\/p>\n<\/li>\n<\/ul>\n<p>Get access to the free crisis response app <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N3A00000G0zA6UAJ\" target=\"_blank\" rel=\"noopener\">here<\/a>. For more resources, check out the<a href=\"https:\/\/appexchange.salesforce.com\/mktcollections\/curated\/c19response?d=cta-hp-sky-9\" target=\"_blank\" rel=\"noopener\"> AppExchange COVID-19 page<\/a>, a dedicated resource center with solutions and content to help respond to the needs of your employees, customers, and community during this time.<\/p>\n<p>For more tips on navigating change, read other articles in our <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/category\/leading-through-change.html\" target=\"_blank\" rel=\"noopener\">Leading Through Change<\/a> series.<\/p>\n<ul>\n<li>\n<p>Here are five ways <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/2020\/03\/5-things-to-help-our-employees-navigate-work.html\" target=\"_blank\" rel=\"noopener\">we help our employees navigate<\/a> work now<\/p>\n<\/li>\n<li>\n<p>See how you can <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/2020\/03\/remote-customer-relationship-management.html\" target=\"_blank\" rel=\"noopener\">maintain customer relationships<\/a> when you can\u2019t meet in person<\/p>\n<\/li>\n<li>\n<p>Learn why you need a <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/2020\/03\/customer-communication-crisis.html\" target=\"_blank\" rel=\"noopener\">crisis comms plan<\/a><\/p>\n<\/li>\n<\/ul>\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/ca\/en\/authors\/\"><\/span> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.<\/p>\n","protected":false},"author":1,"featured_media":1326,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[75,34,28,44,66,59],"sf_content_type":[],"coauthors":[76],"class_list":["post-1324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-appexchange","sf_topic-apps","sf_topic-customer-experience","sf_topic-leading-through-change","sf_topic-it","sf_topic-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Deploy a Crisis Response App to Support Your Workforce and Business Continuity - Salesforce<\/title>\n<meta name=\"description\" content=\"Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deploy a Crisis Response App to Support Your Workforce and Business Continuity\" \/>\n<meta property=\"og:description\" content=\"Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-18T15:50:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-11T02:25:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Andrew Albert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andrew Albert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/ca961e168a174404686a7a19841dcb47\"}],\"headline\":\"Deploy a Crisis Response App to Support Your Workforce and Business Continuity\",\"datePublished\":\"2023-10-18T15:50:26+00:00\",\"dateModified\":\"2024-01-11T02:25:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/\"},\"wordCount\":507,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png\",\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/\",\"name\":\"Deploy a Crisis Response App to Support Your Workforce and Business Continuity - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png\",\"datePublished\":\"2023-10-18T15:50:26+00:00\",\"dateModified\":\"2024-01-11T02:25:21+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3\"},\"description\":\"Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png\",\"width\":500,\"height\":281,\"caption\":\"Small Businesses Are There for Us \u2013 Now They Need Us More Than Ever\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/ca\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Deploy a Crisis Response App to Support Your Workforce and Business Continuity\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/\",\"name\":\"Salesforce\",\"description\":\"News, tips, and insights from the global cloud leader\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/ca\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/ca961e168a174404686a7a19841dcb47\",\"name\":\"Andrew Albert\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/659022f389d2e607b5d5007c11c5e052\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/andrew20albert.jpg?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/andrew20albert.jpg?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Andrew Albert\"},\"description\":\"Andrew Albert is Senior Vice President AppExchange Andrew is a technologist that loves to help customers and partners be successful with cloud-based platforms, specializing in Salesforce. He started his career in engineering but quickly found a passion for being client-facing and spent 6+ years consulting both with Siebel technologies and then ultimately Salesforce. He spent the past 10 years helping launch and grow the AppExchange ecosystem to being the #1 trusted enterprise SaaS marketplace. Connect with him on\u00a0LinkedIn.\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/author\/andrew-albert\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Deploy a Crisis Response App to Support Your Workforce and Business Continuity - Salesforce","description":"Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/","og_locale":"en_US","og_type":"article","og_title":"Deploy a Crisis Response App to Support Your Workforce and Business Continuity","og_description":"Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.","og_url":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/","og_site_name":"Salesforce","article_published_time":"2023-10-18T15:50:26+00:00","article_modified_time":"2024-01-11T02:25:21+00:00","og_image":[{"width":500,"height":281,"url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png","type":"image\/png"}],"author":"Andrew Albert","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Andrew Albert","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/ca961e168a174404686a7a19841dcb47"}],"headline":"Deploy a Crisis Response App to Support Your Workforce and Business Continuity","datePublished":"2023-10-18T15:50:26+00:00","dateModified":"2024-01-11T02:25:21+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/"},"wordCount":507,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png","inLanguage":"en-CA","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/","url":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/","name":"Deploy a Crisis Response App to Support Your Workforce and Business Continuity - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png","datePublished":"2023-10-18T15:50:26+00:00","dateModified":"2024-01-11T02:25:21+00:00","author":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3"},"description":"Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/"]}]},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#primaryimage","url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png","contentUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png","width":500,"height":281,"caption":"Small Businesses Are There for Us \u2013 Now They Need Us More Than Ever"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/ca\/blog\/crisis-response-app\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/ca\/blog\/"},{"@type":"ListItem","position":2,"name":"Deploy a Crisis Response App to Support Your Workforce and Business Continuity"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/ca\/blog\/#website","url":"https:\/\/www.salesforce.com\/ca\/blog\/","name":"Salesforce","description":"News, tips, and insights from the global cloud leader","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/ca\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/ca961e168a174404686a7a19841dcb47","name":"Andrew Albert","image":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/659022f389d2e607b5d5007c11c5e052","url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/andrew20albert.jpg?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/andrew20albert.jpg?w=150&h=150&crop=1","width":"150","height":"150","caption":"Andrew Albert"},"description":"Andrew Albert is Senior Vice President AppExchange Andrew is a technologist that loves to help customers and partners be successful with cloud-based platforms, specializing in Salesforce. He started his career in engineering but quickly found a passion for being client-facing and spent 6+ years consulting both with Siebel technologies and then ultimately Salesforce. He spent the past 10 years helping launch and grow the AppExchange ecosystem to being the #1 trusted enterprise SaaS marketplace. Connect with him on\u00a0LinkedIn.","url":"https:\/\/www.salesforce.com\/ca\/blog\/author\/andrew-albert\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/leading-through-change-blue-1.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/ca\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts\/1324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/comments?post=1324"}],"version-history":[{"count":4,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts\/1324\/revisions"}],"predecessor-version":[{"id":7183,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts\/1324\/revisions\/7183"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/media\/1326"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/media?parent=1324"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/sf_topic?post=1324"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/sf_content_type?post=1324"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/coauthors?post=1324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}