{"id":1403,"date":"2020-03-06T15:51:00","date_gmt":"2023-10-18T15:51:22","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1403"},"modified":"2023-10-18T17:35:34","modified_gmt":"2023-10-18T17:35:34","slug":"6-signs-you-re-nailing-your-social-media-strategy","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ca\/blog\/6-signs-you-re-nailing-your-social-media-strategy\/","title":{"rendered":"6 Signs You\u2019re Nailing Your Social Media Strategy"},"content":{"rendered":"\n

Post. Share. Comment. Repeat. <\/p>\n

That\u2019s a rough formula of how using social media tends to work, whether you\u2019re doing so for fun or as part of your business\u2019s marketing strategy. <\/p>\n

Craft a compelling tweet about a new product you\u2019re launching, for instance, and post it to Twitter. <\/p>\n

Create an event on Facebook to promote a special flash sale taking place in your store on the weekend. <\/p>\n

Write a LinkedIn post that helps your followers understand why they should look at your firm as a strategic business partner. <\/p>\n

Film a short video of a recent staff celebration and share it on Instagram to demonstrate that yours is a firm where people looking for a great job should apply. <\/p>\n

All of these tactics are great, and the companies that do them well tend to be among the most successful in their market or sector.<\/p>\n

On their own, however, there\u2019s one thing these activities don\u2019t do: <\/p>\n

They don\u2019t tell you if you\u2019re really nailing your social media strategy. <\/p>\n

This assumes, of course, that you actually have a formal social media strategy<\/a> in place at your company. There are many companies out there that still don\u2019t.<\/p>\n

That\u2019s because the idea of investing in social media<\/a> is still new enough that many organizations are still investigating, experimenting and learning about the pros and cons of each platform and how they could use them to help their customers and grow. <\/p>\n

Eventually, though, you\u2019ll want to put down some key objectives that align what you\u2019re going to be doing on social media with what your company as a whole is trying to achieve. <\/p>\n

Then, as with any other operational aspect of a business, you need to monitor what\u2019s happening and whether the strategy is being well-executed. <\/p>\n

The concept of \u201cnailing it\u201d may also include a few less tangible elements. Let\u2019s look at all of them: <\/p>\n

1. You experience an \u2018IRL\u2019 moment<\/h2>\n

We\u2019re all so immersed in social media now that there\u2019s an acronym, IRL, that distinguishes what happens \u201cin real life.\u201d<\/p>\n

This isn\u2019t restricted to more casual face-to-face encounters, though. It can actually be a soft measure of social media success in a business context. <\/p>\n

When you\u2019re at an industry event or in a customer meeting, someone might say, \u201cI saw what you posted on LinkedIn about that new regulation coming out,\u201d or \u201cYour Instagram Story the other day was so funny.\u201d<\/p>\n

It\u2019s good to collect those IRL anecdotes because, even if people aren\u2019t liking or commenting, they might still be watching, reading and appreciating. Always ask for more detail to determine what worked, what didn\u2019t, and how it can lead to a stronger brand. <\/p>\n

2. You spot the conversion funnel in action <\/h2>\n

It may seem like the Holy Grail, but keep your social media activity consistent and watch for the customers to open their wallets. It really does happen.<\/p>\n

Conversion funnels take many forms, but here\u2019s an example: <\/p>\n

    \n
  • You post on LinkedIn about a webinar. <\/li>\n
  • People register for the webinar. <\/li>\n
  • They attend the webinar. A sales rep reaches out afterwards. <\/li>\n
  • They agree to a meeting, and eventually make a purchase. <\/li>\n
  • Closed deal!<\/li>\n<\/ul>\n

    Some conversion funnels might be shorter \u2014 like a tweet that takes interested buyers straight to your e-commerce page \u2014 and some will be longer. Just be on the lookout for what\u2019s converting and then see if you can scale it. <\/p>\n

    3. You notice those following are outpacing those churning<\/h2>\n

    Companies talk a lot about customer churn, but not necessarily social media follower churn. <\/p>\n

    Even as you get more people following your brand on Instagram or Twitter, though, it\u2019s inevitable that some people will decide to press the \u201cunfollow\u201d button. <\/p>\n

    When you\u2019re really nailing it, though, you\u2019ll begin to hold onto more followers, usually because they\u2019re seeing so much value in your activities that they want to hang around. <\/p>\n

    If churn is a problem today, look at what you\u2019re posting, how frequently, and if you need to spend more time commenting or liking others\u2019 content instead. <\/p>\n

    4. You receive an unprompted case study or testimonial<\/h2>\n

    It can be a lot of work to ask customers to take the time to sit down for an interview, review a case study or testimonial once it\u2019s been drafted, and then try to market it to prospects from your online resource centre. <\/p>\n

    Sometimes, though \u2014 almost like a gift \u2014 a customer will post a comment to something your firm shares on social media about a great experience they had with your brand. <\/p>\n

    Or they\u2019ll create a post on their own account pointing out how your firm is a good example of what leadership in your industry looks like. <\/p>\n

    Don\u2019t just thank them for these unexpected tributes \u2014 screen shot them and ask if you can use them on your own social accounts, and in other marketing channels. <\/p>\n

    5. You see the holdouts become the advocates<\/h2>\n

    Social media can take some getting used to. <\/p>\n

    Not everyone in your company may be comfortable, at first, with writing posts, sharing images or having themselves filmed for public consumption. <\/p>\n

    As your social media strategy begins to resonate with likes, shares and other engagement, you may see those who initially held out begin to change attitudes. <\/p>\n

    Instead of asking them to contribute, they volunteer. <\/p>\n

    Or they suggest ideas for social content based on their own insight. <\/p>\n

    These culture shifts are worth celebrating. And building upon. <\/p>\n

    6. You see a new social platform \u2014 and know exactly what to do<\/h2>\n

    The early days of social media involved a steep learning curve in some cases. <\/p>\n

    How was a company supposed to \u201ctalk\u201d on platforms like Facebook and Twitter, and how might customers respond? <\/p>\n

    Although it may be a stretch to describe today\u2019s social media channels as completely mature, getting started today means you may find the best practices you develop easier to apply as time goes on.<\/p>\n

    Today, for instance, many brands are scratching their heads at TikTok, but those that have developed a consistent tone of voice and approach for other social media platforms have migrated there more easily. <\/p>\n

    Don\u2019t worry if you\u2019re not \u201cnailing it\u201d every day on social media. See it as a long-term part of your marketing efforts and just step back every now and then to appreciate how far you\u2019ve come \u2014 and how far you could go.<\/p>\n

    <\/span> <\/p>\n","protected":false},"excerpt":{"rendered":"

    Post. Share. Comment. Repeat.
    \nThat\u2019s a rough formula of how using social media tends to work, whether you\u2019re doing so for fun or as part of your business\u2019s marketing strategy.
    \nCraft a compelling tweet about a new product you\u2019re launching, for instance, and post it to Twitter.
    \nCreate an event on<\/p>\n","protected":false},"author":1,"featured_media":1405,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[93,46],"sf_content_type":[],"coauthors":[2],"class_list":["post-1403","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-social-media","sf_topic-social-media-marketing"],"yoast_head":"\n6 Signs You\u2019re Nailing Your Social Media Strategy - Salesforce<\/title>\n<meta name=\"description\" content=\"Post. Share. Comment. Repeat. That\u2019s a rough formula of how using social media tends to work, whether you\u2019re doing so for fun or as part of your business\u2019s marketing strategy. 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