{"id":1543,"date":"2019-12-02T15:53:00","date_gmt":"2023-10-18T15:53:44","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1543"},"modified":"2024-01-12T18:57:49","modified_gmt":"2024-01-12T18:57:49","slug":"how-to-manage-a-client-relationship-when-your-personalities-are","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/","title":{"rendered":"How To Manage A Client Relationship When Your Personalities Are Different"},"content":{"rendered":"\n<p>You may not need a degree in psychology to have a career in sales, but you have to know how to read people &#8212; and how to adjust your approach accordingly.<\/p>\n\n\n\n<p>When you\u2019re initially pitching a new client, for example, the first thing they\u2019re probably thinking about is not just your company or the products they may be buying. They\u2019re probably also forming an impression about you, and it could affect everything that happens afterwards one way or the other. <\/p>\n\n\n\n<p>They may be wondering (consciously or not), \u201cDo I want to do business with this person?\u201d It\u2019s a fair question, because over the course of the sale they may be looking for insight as well as a product, and they need to decide if they can trust you. <\/p>\n\n\n\n<p>They&#8217;ll also have to discuss sensitive issues like pricing, and any additional customization or support that could be necessary to achieve their business objectives. If they don&#8217;t mesh with you on a personal level, this could all become difficult. <\/p>\n\n\n\n<p>This is further complicated by the fact that no <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/2016\/06\/personality-quizzes-for-sales-teams.html\">two people are exactly alike<\/a>. People might be considered extroverted or introverted, for instance, but these aspects of their personality may change based on the circumstances in which they find themselves. <\/p>\n\n\n\n<p>Our personalities, like our business needs, have a lot of nuances. <\/p>\n\n\n\n<p>There\u2019s no magic formula for dealing with different client personality types. To some extent, <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/2017\/02\/adopt-right-personality-close-sale.html\">salespeople also need to feel they can be themselves<\/a>, too, and not act a certain way just to <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/2016\/01\/psychology-of-sales.html\">close a deal<\/a>. With that in mind, consider the following do\u2019s and don\u2019ts:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-do-focus-on-the-qualities-that-every-customer-wants\">Do: Focus on the qualities that every customer wants<\/h2>\n\n\n\n<p>The old adage about getting to know someone by walking a mile in their shoes may seem overused, but it&#8217;s popular because it&#8217;s true. It&#8217;s akin to the Golden Rule: to treat others as you would want to be treated. <\/p>\n\n\n\n<p>In a salesperson-customer context, this boils down to a couple of key elements: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Customers want someone friendly<\/b> &#8212; smile, be ready to focus your attention, listen and try to show you\u2019re recognizing any commonalities you share.<\/li>\n\n\n\n<li><b>Customers want someone knowledgeable<\/b> \u2014 it won\u2019t matter if you have similar or vastly different personalities if you don\u2019t come to the table having done your homework about the client&#8217;s firm, and all the necessary details about your products. <\/li>\n\n\n\n<li><b>Customers want someone honest and reliable:<\/b> Some clients will be the kind of person with whom you\u2019d become friends in a non-business context. Others won\u2019t be. Either way, they\u2019ll expect you to get back to them when you said you would, and deliver what you promised. <\/li>\n<\/ul>\n\n\n\n<p>These are all parts of acting with professionalism, and don\u2019t have a lot to do with your personality or that of your clients\u2019. That&#8217;s why you should start here. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-don-t-fall-into-personality-type-generalizations\">Don&#8217;t: Fall into personality type generalizations<\/h2>\n\n\n\n<p>There\u2019s a risk in making snap judgements about a client&#8217;s personality just after you first get to know them. You can find all kinds of articles online about how to \u201cdeal&#8221; with those who are considered assertive, amiable, expressive or analytical, but don\u2019t base everything on a generalization. <\/p>\n\n\n\n<p>Remember that it usually takes time to really get to know someone. If they seem withdrawn or terse during your first encounters, things could change a lot after you\u2019ve continued to nurture the relationship and demonstrate a commitment to making them successful. Suddenly the terse or assertive person becomes more amiable. The analytical person becomes more expressive. <\/p>\n\n\n\n<p>You\u2019re not there to diagnose your client\u2019s personality. You\u2019re there to sell them something that will bring them value. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-do-co-create-an-ideal-customer-experience\">Do: Co-create an ideal customer experience<\/h2>\n\n\n\n<p>Instead of focusing on what you assume about your client\u2019s personality type, you can lay the groundwork for a better relationship at the beginning by asking smart questions. <\/p>\n\n\n\n<p>Find out early on, for example, about the way they like to have information presented to them and the channels they prefer for followup. <\/p>\n\n\n\n<p>They might be quick to tell you whether they want a deep-dive into a product or just enough information to pass it on to their boss. <\/p>\n\n\n\n<p>They\u2019ll definitely have opinions about whether they want to continue the conversation in person, by phone or email. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-don-t-discuss-previous-sales-representatives\">Don\u2019t: Discuss previous sales representatives<\/h2>\n\n\n\n<p>Sometimes clients may even volunteer information about other salespeople they&#8217;ve dealt with in the past \u2014 usually it will be the ones wish whom they clashed. They might mention salespeople who were too aggressive, or seemed to disappear after an initial meeting or who changed the purchase conditions at the very last minute. <\/p>\n\n\n\n<p>This is where it may be tempting to score points by putting those other salespeople down. Instead, make it clear that you&#8217;ve heard them and that you\u2019ll be focused on providing a different experience. You shouldn&#8217;t base your approach on simply offering an alternative to a salesperson who rubbed someone the wrong way. Your focus is on becoming the best version of yourself. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-do-use-data-to-dispel-the-differences\">Do: Use data to dispel the differences<\/h2>\n\n\n\n<p>The best thing about using CRM to take a more data-driven approach to selling is that empirical data has nothing to do with the personality of the person who uses it. <\/p>\n\n\n\n<p>Facts are facts \u2014 and although you can always experiment in how you share them, you can\u2019t really argue with them if they&#8217;re true. If you don\u2019t gel with your client on a personal level, you can keep things professional by arming them with data to make the best possible decision. <\/p>\n\n\n\n<p>Although we talk about \u201cmanaging&#8221; relationships with clients in sales, it\u2019s really a case of building relationships, even with clients whose personalities are vastly different from our own. Data is the ultimate building block, and it can help establish the trust you need to improve any client relationships over time. <\/p>\n\n\n\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/ca\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You may not need a degree in psychology to have a career in sales, but you have to know how to read people &#8212; and how to adjust your approach accordingly.<\/p>\n","protected":false},"author":1,"featured_media":1545,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[4],"sf_content_type":[],"coauthors":[2],"class_list":["post-1543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-sales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How To Manage A Client Relationship When Your Personalities Are Different - Salesforce<\/title>\n<meta name=\"description\" content=\"You may not need a degree in psychology to have a career in sales, but you have to know how to read people -- and how to adjust your approach accordingly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Manage A Client Relationship When Your Personalities Are Different\" \/>\n<meta property=\"og:description\" content=\"You may not need a degree in psychology to have a career in sales, but you have to know how to read people -- and how to adjust your approach accordingly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-18T15:53:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-12T18:57:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce Canada\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce Canada\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/67746feea2d6a73653ce0c10f94077a5\"}],\"headline\":\"How To Manage A Client Relationship When Your Personalities Are Different\",\"datePublished\":\"2023-10-18T15:53:44+00:00\",\"dateModified\":\"2024-01-12T18:57:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/\"},\"wordCount\":1002,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg\",\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/\",\"name\":\"How To Manage A Client Relationship When Your Personalities Are Different - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg\",\"datePublished\":\"2023-10-18T15:53:44+00:00\",\"dateModified\":\"2024-01-12T18:57:49+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3\"},\"description\":\"You may not need a degree in psychology to have a career in sales, but you have to know how to read people -- and how to adjust your approach accordingly.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg\",\"width\":1200,\"height\":627,\"caption\":\"How To Manage A Client Relationship When Your Personalities Are Different\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/ca\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How To Manage A Client Relationship When Your Personalities Are Different\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/\",\"name\":\"Salesforce\",\"description\":\"News, tips, and insights from the global cloud leader\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/ca\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/67746feea2d6a73653ce0c10f94077a5\",\"name\":\"Salesforce Canada\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/c206078faacfae202082d59bddc16cc4\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/11\/Salesforce-300x300-1.png?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/11\/Salesforce-300x300-1.png?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Salesforce Canada\"},\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/author\/salesforce-canada\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How To Manage A Client Relationship When Your Personalities Are Different - Salesforce","description":"You may not need a degree in psychology to have a career in sales, but you have to know how to read people -- and how to adjust your approach accordingly.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/","og_locale":"en_US","og_type":"article","og_title":"How To Manage A Client Relationship When Your Personalities Are Different","og_description":"You may not need a degree in psychology to have a career in sales, but you have to know how to read people -- and how to adjust your approach accordingly.","og_url":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/","og_site_name":"Salesforce","article_published_time":"2023-10-18T15:53:44+00:00","article_modified_time":"2024-01-12T18:57:49+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg","type":"image\/jpeg"}],"author":"Salesforce Canada","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Salesforce Canada","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/67746feea2d6a73653ce0c10f94077a5"}],"headline":"How To Manage A Client Relationship When Your Personalities Are Different","datePublished":"2023-10-18T15:53:44+00:00","dateModified":"2024-01-12T18:57:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/"},"wordCount":1002,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg","inLanguage":"en-CA","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/","url":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/","name":"How To Manage A Client Relationship When Your Personalities Are Different - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg","datePublished":"2023-10-18T15:53:44+00:00","dateModified":"2024-01-12T18:57:49+00:00","author":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3"},"description":"You may not need a degree in psychology to have a career in sales, but you have to know how to read people -- and how to adjust your approach accordingly.","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/"]}]},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#primaryimage","url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg","contentUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg","width":1200,"height":627,"caption":"How To Manage A Client Relationship When Your Personalities Are Different"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/ca\/blog\/how-to-manage-a-client-relationship-when-your-personalities-are\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/ca\/blog\/"},{"@type":"ListItem","position":2,"name":"How To Manage A Client Relationship When Your Personalities Are Different"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/ca\/blog\/#website","url":"https:\/\/www.salesforce.com\/ca\/blog\/","name":"Salesforce","description":"News, tips, and insights from the global cloud leader","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/ca\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/67746feea2d6a73653ce0c10f94077a5","name":"Salesforce Canada","image":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/c206078faacfae202082d59bddc16cc4","url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/11\/Salesforce-300x300-1.png?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/11\/Salesforce-300x300-1.png?w=150&h=150&crop=1","width":"150","height":"150","caption":"Salesforce Canada"},"url":"https:\/\/www.salesforce.com\/ca\/blog\/author\/salesforce-canada\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/how-to-manage-a-client-relationship-when-your-personalities-are-different-open-graph.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/ca\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts\/1543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/comments?post=1543"}],"version-history":[{"count":3,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts\/1543\/revisions"}],"predecessor-version":[{"id":7257,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts\/1543\/revisions\/7257"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/media\/1545"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/media?parent=1543"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/sf_topic?post=1543"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/sf_content_type?post=1543"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/coauthors?post=1543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}