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- Transparency is the practice of openly and honestly disclosing information to stakeholders in the company, including:\n
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- The public<\/li>\n
- Investors<\/li>\n
- Employees<\/li>\n
- Customers<\/li>\n<\/ul>\n<\/li>\n
- Examples:\n
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- The financial position of the company, including risks<\/li>\n
- An outline of your strategy and business model<\/li>\n
- Salary information<\/li>\n
- Decision-making processes<\/li>\n
- Open-source data and peer review<\/li>\n
- Sources for statistics, data, and funding<\/li>\n
- Explaining how a product or service works<\/li>\n
- On open procurement process<\/li>\n
- Disclosures of conflicts of interest<\/li>\n
- Competitive pressures and constraints<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/6-Ways-to-Promote-Transparency-in-Your-Office-graphic1.png?strip=all&quality=95\")
<\/img> <\/p>\nSometimes In-Person is Best<\/h3>\n
In this digital age, it\u2019s easy to send an email to someone who is sitting in the next cubicle or just down the hall. But for sensitive matters, talking over the phone or in person can often not only save time, but prevent miscommunication that can happen over email or text.<\/p>\n
If there is a situation that needs to be handled delicately, or one that\u2019s complex enough to cause confusion, stopping by a coworker\u2019s desk to chat or setting up a 15-minute meeting is often all it takes to make sure the problem is solved before it even begins.<\/p>\n
Promote in-person chats in your office by setting up meeting pods or tables<\/a>,<\/u> or by having an open office anyone can use to hold impromptu collaboration sessions. Completely open floor plans aren\u2019t always the best for productivity<\/a>, but the right layout can make employees feel comfortable stopping by a coworker\u2019s desk instead of sending an email.<\/p>\n
Chat Can Make Employees Closer<\/h3>\n
For simple conversations, online chat can help employees be more productive, and it can result in employees feeling closer to their coworkers. It\u2019s often easier and faster to answer a coworker\u2019s instant message than it is to respond to an email with the same answer. Emails can take longer to transmit, so responses are usually delayed. Chat can get people the answers they need more quickly, and doesn\u2019t add to what may be full inboxes.<\/p>\n
While online chat can be detrimental<\/a> to company culture<\/u> if not used appropriately, most employees do find that it helps them grow their relationships with coworkers. This leads to better communication and transparency, as they also foster trust.<\/p>\n
Adding a collaborative, social element to keep employees updated can also help them feel closer. Apps such as Chatter<\/a> allow employees to see a real-time feed of status updates, project deadlines, and other information that can keep them in the know. When your employees know what\u2019s going on, it will help them feel more connected to one another.<\/p>\n
Document All Processes for Better Cross-Training<\/h3>\n
Another important aspect of transparency is knowing the responsibilities of other employees. This ensures everyone is on the same page with their duties and what is owed to coworkers. Having a good idea of what your colleagues do on a regular basis is also helpful for cross-training. It can help employees train new hires, fill in for colleagues while they are out on leave or vacation, and understand how their role fits into the customer experience and product offerings as a whole. Furthermore, learning new skills can help reduce burnout<\/a> and keep employees engaged in their jobs as they continue to grow their expertise.<\/p>\n
For cross-training, companies should create a knowledge base of workflows that documents all required tasks in detail, from start to finish. Not only does this help current and incoming employees, it can also help the company and its employees when someone leaves their role<\/a>, such as when someone retires. Standardizing the way things are done can cut down on confusion and make sure everything adheres to standards. It also makes sure there\u2019s no lapse in service for customers.<\/p>\n
Steps to Improve Transparency in Your Office<\/h3>\n
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- Encourage in-person discussions when necessary<\/li>\n
- Use internal chat and enterprise social media<\/li>\n
- Document processes<\/li>\n
- Cross-train<\/li>\n
- Use the cloud and a CRM platform to keep all employees updated<\/li>\n
- Understand and work with different communication styles<\/li>\n
- Foster an open-door policy<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/6-Ways-to-Promote-Transparency-in-Your-Office-graphic2.png?strip=all&quality=95\")
<\/img> <\/p>\nMake Everything Sync in Real-Time<\/h3>\n
Documents, workflows, and other communication are only worthwhile when they\u2019re kept up to date. Use online, cloud-based tools to make it easier for departments to sync and stay on top of important items, such as project statuses and deadlines for deliverables. Use a company-wide customer relationship management (CRM) platform with dashboards that show what\u2019s next and the progress of a project or sales funnel. With this technology, all employees can know the current status of all milestones at any given moment.<\/p>\n
In addition to a CRM platform, it\u2019s also helpful to use secure cloud syncing and backup for documents. Sending revisions of a document through email to several different coworkers can lead to outdated versions, missing work, and frustration for all parties. A cloud service shows all changes in real-time and allows employees to collaborate instantly on working documents. This can cut down on the time, stress, and energy it takes to keep documents current as they move down the project pipeline.<\/p>\n
Seek to Understand<\/h3>\n
No matter how up to date something is, there still may be confusion and frustration among employees, especially if there are differences in communication styles. Management should teach employees the skills they need to better understand the goals and motivations of other colleagues and departments. They can also help employees develop strategies for interacting with someone whose communication style is completely unlike their own.<\/p>\n
Being able to empathize with others in the workplace can improve communication, decrease stress, and help get projects done faster. According to DeLores Pressley<\/a>, empathy in the workplace requires a desire to be open, to listen, and try to understand. When people feel like they are understood, a situation can deescalate quickly, and this leads to a better working environment. Also, because people know they are being heard, they are likely to be more transparent with their input. This can improve communication and bring about more effective solutions to challenges.<\/p>\n
Being Assertive is the Healthiest Communication Style in the Workplace<\/h3>\n
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- Passive\n
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- Avoid expressing opinions or feelings<\/li>\n
- Tend to speak softly or apologetically<\/li>\n
- Poor eye contact and posture<\/li>\n<\/ul>\n<\/li>\n
- Aggressive\n
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- Criticize, blame, or attack others<\/li>\n
- Impulsive<\/li>\n
- Low tolerance for frustration<\/li>\n
- Interrupt frequently<\/li>\n<\/ul>\n<\/li>\n
- Passive-Aggressive\n
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- Feel incapable of dealing with problems directly<\/li>\n
- Use sarcasm<\/li>\n
- Deny problems exist<\/li>\n<\/ul>\n<\/li>\n
- Assertive\n
- \n
- Clearly state opinions and feelings<\/li>\n
- Advocate for their rights and needs in a healthy way<\/li>\n
- Express feelings clearly, appropriately, and respectfully<\/li>\n
- Communicate respect for others<\/li>\n
- Listen well without interrupting<\/li>\n
- Have good eye contact<\/li>\n
- Speak calmly and clearly<\/li>\n
- Feel competent and in control<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/6-Ways-to-Promote-Transparenc-graphic3.png?strip=all&quality=95\")
<\/img> <\/p>\nHave a True Open-Door Policy<\/h3>\n
Many managers say they have an open-door policy, but if employees feel like they aren\u2019t being heard, they will hesitate to speak up, especially when they think what they have to say may not be what their manager wants to hear.<\/p>\n
Help your management team have a true open-door policy by teaching them how to be better listeners, as well as how to focus on the solutions instead of who to blame for what went wrong. Encourage team members to be candid about what\u2019s going on with the company and its customers by using regular, open-to-everyone Q&A sessions<\/a> with company leadership.<\/p>\n
- Passive\n