{"id":4200,"date":"2016-04-26T16:51:00","date_gmt":"2023-10-18T16:51:58","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=4200"},"modified":"2023-10-18T17:35:57","modified_gmt":"2023-10-18T17:35:57","slug":"staying-ahead-of-tech-trends","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ca\/blog\/staying-ahead-of-tech-trends\/","title":{"rendered":"10 Steps To Staying Ahead Of Tech Trends"},"content":{"rendered":"\n

There\u2019s a lot less risk in being a \u201cfast follower\u201d of tech trends versus being an early adopter. Waiting until a competitor tries (and fails) to use new digital tools probably feels like the wisest course of action in many cases. Yet the chance that those tools will become commonplace in your industry \u2014 and possibly become part of your customer\u2019s standard expectation \u2014 means lagging tech trends can pose the greatest risk of all. <\/p>\n

\"2016<\/img><\/a><\/p>\n

Don\u2019t let this happen to you. Instead, plow ahead as the true innovators do:<\/p>\n

Study and Borrow<\/b><\/p>\n

Sometimes the best ideas come from beyond your own walls. Whether reading business publications, attending industry conferences or listening to what companies similar to yours are saying on social media, pay attention to what technology they\u2019re using. Look and listen to results-based information, rather than mere enthusiasm for a trend. For example, one company might be quick to adopt a particular mobile device based on consumer hype, but pay closer attention to the firm that discusses how data segmentation improved their e-mail open rates. <\/p>\n

Write A Strong \u2018If\/Then\u2019 Statement<\/b><\/p>\n

In order to frame your objectives in adopting new technology, think past the traditional approach of \u201cwe want to be more productive,\u201d or \u201cwe hope to save costs.\u201d Instead, think of some of the common processes and tasks that take place in the course of your team\u2019s work and use an if\/then statement to frame it. For example, \u201cIf we use a mobile app to access CRM en route to a customer meeting versus waiting until we pull data at our desktop, then we\u2019ll save one to two hours.<\/a>\u201d<\/p>\n

Form An IT Department Alliance<\/b><\/p>\n

Your servers may not always operate with 100% reliability. The printer gets jammed for no reason. You feel like you have to constantly ask permission to use new applications. If you really want to be a first-mover on game-changing technologies, however, brokering a healthy relationship with the IT department \u2013 which in some SMBs might simply be the owner \u2013 is a critical starting point. Position what you need as less of an order than the beginning of a collaborative effort to move the company forward. Talk about how you\u2019ll both demonstrate leadership and value and what you can learn from each other. Also, make sure you build in enough lead time \u2013 technology staff are charged with protecting data and ensuring compliance in some cases, so they won\u2019t want to rush a decision or deployment.<\/p>\n

Pick A Pilot Project<\/b><\/p>\n

Let\u2019s suppose you\u2019ve heard about the promise of predictive intelligence and want to see if it could make a measurable difference in how well your marketing campaigns create demand or your sales team close deals. Applying predictive intelligence across everything you do may seem too disruptive to the rest of the organization, so look for low-risk but meaningful niche areas. This could be everything from a product that\u2019s already been growing steadily to a new offering that is being planned for release later in the year. Starting small is often the fastest way of being able to start at all.<\/p>\n

Prioritize By Phases<\/b><\/p>\n

When you buy your first car, you expect to be able to immediately drive it anywhere you want. Technology adoption isn\u2019t always like that. That\u2019s because unlike buying a car, it can take time to learn how to \u201cdrive\u201d the technology (in terms of understanding all the features) and learning how the roads work (the impact on business processes). As you map out what a technology like marketing automation could do, think about what benefits or use cases you want to pursue in \u201cphase one\u201d (which could be as short as one month or as long as a year) and what you\u2019ll incrementally add in terms of process changes and the application of additional features. This will keep everyone calm through the transition. <\/p>\n

Allow For Setbacks And Failures<\/b><\/p>\n

No matter how promising the technology, there is often a dissenter in organizations who talk about what they believe will never work and what they are sure will go wrong. Instead of disputing or ignoring that person, embrace their worry-wart nature and plan accordingly. To what extent can their worst-case scenario be mitigated, and if something even more unexpected happens, what is the plan for communicating to all the necessary stakeholders and reverting to an earlier process? A realistic conversation about failure will make actual failures a lot easier to bear.<\/p>\n

Revisit (And Refine) Objectives Frequently<\/b><\/p>\n

Remember those \u201cif\/then\u201d statements? They were probably developed before you talked to IT, other people who might be affected by adopting a new tool, and before you fully understood what the technology was capable of. How accurate do those in\/then statements look now, and should you think about rewording them? You can still stick to your original goal, but how you articulate it should evolve as the project gets closer to execution.<\/p>\n

Communicate To Customers<\/b><\/p>\n

You don\u2019t need to create a brochure informing your target audience how you\u2019re now adopting marketing analytics. On the other hand, ensure that if they receive new kinds of communication from the organization \u2013 perhaps more personalized and contextual \u2013 they understand what you\u2019re trying to do. Offer feedback mechanisms, even if it\u2019s just an email address, to help gauge reactions and to improve your approach.<\/p>\n

Celebrate and Share<\/b><\/p>\n

If technology allows you to make real inroads in marketing or sales, don\u2019t just hold a pizza party for the staff. Now it\u2019s your turn to share your story in those business publications and start appearing on stage at industry events. The degree to which your tech strategy becomes a talking point or marketing tool for your brand is another metric to consider as you look at the overall benefits.<\/p>\n

Stay A Step Ahead<\/b><\/p>\n

The early adopters who first started working with cell phones quickly realized they were only at the start of the journey. They moved on to making or using apps, employing lean\/agile methods of working with IT and stay close to where innovation is happening. The same goes for you. Once you\u2019ve made the cultural shift from fast follower to early adopter, there\u2019s no turning back.<\/p>\n

For more data on how top-performing companies are often early tech adopters, download the 2016 State of Marketing, a new report from Salesforce. <\/p>\n

\"2016<\/img><\/a><\/p>\n

<\/span> <\/p>\n","protected":false},"excerpt":{"rendered":"

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