How do you form friendships and working relationships with people? Often, it\u2019s through shared backgrounds or experiences. For example, children of military members (often referred to as \u201cmilitary brats\u201d or \u201cthird culture kids<\/a>\u201d) grow up in a different environment than most kids. This is particularly true for those who spend any amount of time overseas. Those unique experiences create bonds that sometimes last a lifetime.<\/p>\n What experiences can you share with your customers? Here\u2019s where terms like pain points<\/i> come in. What problems are your customers trying to solve, and how can you help them do so? The first step is to share an anecdote about having been in a similar situation, one your potential customers can relate to. Tell them about your experience, what you did to solve your problem, and how, because of that experience, you are now in a unique position to help them.<\/p>\n Sharing anecdotes your customers can relate to shows you empathize with them. These personal stories also make them feel more comfortable and help them believe you really are looking out for their best interests. The importance of trust in a provider-customer relationship cannot be understated.<\/p>\n Where to apply:<\/p>\n Who is Mary Sue? James Bond, for one. And MacGyver. And Nancy Drew. Oh, and Captain Kirk for sure. In fact, the term has its roots in Star Trek<\/i> fan fiction<\/a>. A Mary Sue is basically any main character who seems to be infallible, immortal, over-skilled, and over-idealized in some way. We like Mary Sues in our fiction. In fact, we love<\/i> them. But in business? Not so much.<\/p>\n The best example of where you don\u2019t want to be a Mary Sue is in your case studies. These studies can be an immeasurably effective selling tool in your content marketing arsenal. Why, then, wouldn\u2019t you present your best possible self, without blemishes, in your case studies?<\/p>\n No company wants to tout their mistakes or failures. You would assume no one would want to do business with a company that fails at their primary offerings. They wouldn\u2019t\u2014unless that company can demonstrate how they\u2019re prepared to bounce back from negative circumstances or mistakes.<\/p>\n To tell potential customers that everything is going to work perfectly every time, all the time, can be misleading\u2014and dangerous. It can lead to a lot of disappointment and trouble if and when things don\u2019t go as planned. It\u2019s important for your customers to know how you\u2019ll respond when that happens, and what you\u2019ll do to make it right. Don\u2019t be afraid to include the near-misses in your case studies.<\/p>\n Say you\u2019re a marketing company, and one of your stated goals is to help your customers rank better in search results. Your strategies and tactics may be the best out there. Then, inevitably, Google updates their algorithms (as they often do<\/a>), and the search game changes yet again. There\u2019s nothing wrong with a case study that outlines such an issue.<\/p>\n \u201cWe started out helping Customer X by doing A, B and C, and we were getting good results, until X date, when Google pulled the rug out from under us. The customer\u2019s results suffered\u2014and then we did X to counteract it. It took a little more time for recovery, but now here is how much higher Customer X is ranking, and how much more traffic they\u2019re seeing.\u201d<\/i><\/p>\n Your customer wants to know you have a contingency plan and that you\u2019ll be there for them if something goes wrong. So don\u2019t be a Mary Sue. Show your customers you\u2019re a company of people who know what they\u2019re doing, even during rough patches. Especially<\/i> during rough patches.<\/p>\n Where to apply:<\/p>\n No, this isn\u2019t another reference to Star Trek<\/i>. This time, we\u2019re talking about renowned Russian author and playwright Anton Chekhov, to whom this quote<\/a> is attributed:<\/p>\n \u201cIf you say in the first chapter that there is a rifle hanging on a wall, in the second or third chapter it absolutely must go off. If it\u2019s not going to be fired, it shouldn\u2019t be hanging there.\u201d<\/i><\/p>\n Chekhov was essentially warning against extraneous information that will likely not only bog down your content, but confuse your audience. What better place to be concerned about Chekhov\u2019s gun than in a white paper<\/a>?<\/p>\n The basic purpose of a white paper is to advocate for a product or solution. For a white paper to serve that purpose and be effective, it must be specific and focused on the position it\u2019s meant to support. In order to effectively convey that position, you\u2019ll likely rely on data. Data can be a wonderful thing, and it\u2019s easier than ever to collect it with myriad tools available through software and on the Internet.<\/p>\n It can be tempting to include all the data you find in an effort to demonstrate the importance of the topic you\u2019re covering, or to validate the position you\u2019re taking. But without analysis or application, data is useless. Whatever bit of data you present, you\u2019d better be able to validate its existence in subsequent pages through analysis and application.<\/p>\n So how long should a white paper be? Excellent question. The answer is that it should be as long as it takes to satisfactorily accomplish its goal, and no longer. This is true of any content form, whether it\u2019s blog posts, white papers, case studies, or sales copy. Stick to the essentials and avoid the fluff. And if you\u2019re not going to use the rifle hanging on the wall, take it down.<\/p>\n Where to apply:<\/p>\n While it may seem unrealistic to apply storytelling principles to your content marketing efforts, they\u2019re simply one of the most effective ways you can reach your customers. In this age of online literacy, consumers are savvier than ever, and the hard sell isn\u2019t what it once was. The next time you sit down to build content for your marketing campaigns, put your literary side to work. You may be surprised at the results.<\/p>\n![\"Customer](\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/6a00e54ee3905b883301bb07e39a5b970-1.jpg?strip=all&quality=95\" "\\"Customer")
<\/img><\/a><\/p>\n![](\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/better-story-001.jpg?strip=all&quality=95\")
<\/img><\/p>\nShare Anecdotes<\/b><\/h3>\n
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![](\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/better-story-002.jpg?strip=all&quality=95\")
<\/img><\/p>\n![](\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/better-story-003.jpg?strip=all&quality=95\")
<\/img><\/h3>\nDon\u2019t Be a \u201cMary Sue\u201d<\/b><\/h3>\n
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![](\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/better-story-004.jpg?strip=all&quality=95\")
<\/img><\/p>\nFollow Chekhov’s Advice<\/b><\/h3>\n
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Tell Your Customers a Story<\/b><\/h3>\n
<\/img><\/a><\/p>\nShare “How to Tell a Better Story and Increase Conversions” On Your Site<\/h3>\n