{"id":4599,"date":"2015-10-28T17:00:00","date_gmt":"2023-10-18T17:00:34","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=4599"},"modified":"2023-10-18T17:36:00","modified_gmt":"2023-10-18T17:36:00","slug":"ux-design","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ca\/blog\/ux-design\/","title":{"rendered":"Why B2B Websites Live Or Die Based On Their UX Design"},"content":{"rendered":"\n

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This article by Salesforce Canada is part of our Blogtober <\/a>event, which features blog posts written by industry influencers in support of Breast Cancer Awareness Month.<\/i><\/p>\n

A few months ago, a Toronto-based consulting firm called Usability Matters started collecting and linking to articles under the heading, \u201cUX meets B2B<\/a>.\u201d It was trying to show that the concepts of user experience (UX) design are as important for business-to-business firms as their consumer counterparts.<\/p>\n

\u201cB2B products can no longer get away with providing a terrible user experience,\u201d the post said. \u201cUsability doesn\u2019t mean sacrificing features or function.\u201d<\/p>\n

For many B2B firms, their website is where UX design matters most, because it\u2019s often one of the first ways new customers experience their brand. UX design<\/a> refers to the way an organization makes using its products and services more accessible, easy to understand, and satisfying for users. That means a B2B website should not only answer customer\u2019s questions, but would also drive them toward a purchase in a way that reflects their needs and preferences. Get started on your website\u2019s UX with these three essential tips:<\/p>\n

Sales Leads Are The Byproduct Of Great Storytelling<\/b><\/h3>\n

According to the 2016 B2B Content Marketing Benchmarks, Budgets, and Trends\u2014North America<\/a> report, 85 per cent of marketers are focused on lead generation, and 84 per cent on sales. The report suggests they won\u2019t get there by a standard sales pitch, but by making sure the content on their websites offers educational and entertaining insights about prospective customers just like them. Marketing Profs, which co-produced the report, said this is where many B2B firms need to spend more time and effort.<\/p>\n

\u201cWhile 72 per cent want to focus on creating engaging content, just 41 per cent of us are looking to hone our storytelling chops, and a mere 19 per cent are focused on becoming stronger writers,\u201d Marketing Profs said. \u201cMany of us vastly undervalue writing in the content process, which is why we have a tough time creating \u2018engaging content\u2019\u2014and why that has consistently been a top challenge.\u201d<\/p>\n

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Use SEO To Improve UX, Rather Than Manipulate Traffic<\/b><\/h3>\n

A big part of UX design is thinking through the common personality traits and behaviours\u2014you need to create personas in order to better understand the people who may visit your website. This includes taking into consideration the terms they may enter into a search engine to get to your website, and using search engine optimization (SEO) techniques to get ranked accordingly. However, some organizations force-fit keywords in an attempt to inflate their unique visit numbers. A recent post on Marketing Land<\/a> explains why that\u2019s not a productive approach.<\/p>\n

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\u201cMere keyword optimization and proper site architecture won\u2019t get you as far as it used to,\u201d the post says. \u201c[SEO has] also grown to incorporate hugely important initiatives like UX, conversion rate optimization and click-through rate optimization.\u201d<\/p>\n

Think of SEO as the themes or foundation upon which your content marketing stories get told. It\u2019s important to get right, but you can\u2019t stop there.<\/p>\n

Make Every Call To Action Count<\/b><\/h3>\n

Even if you\u2019ve created compelling content and optimized it effectively with thoughtful SEO, B2B firms want to get customers and prospects to take the next step in the purchase process. The call to action (CTA) for content on a B2B website can include filling out an online form, sending an e-mail, downloading a white paper, registering for a webinar, using an online calculator, or a number of other actions.<\/p>\n

Good UX design makes sure visitors don\u2019t get overwhelmed by choices on your website. A post on Business2Community suggests cutting the number of CTAs in half<\/a> on areas like the home page can dramatically increase the number of people who convert into sales leads. The company, Bizible, reduced the number of CTAs on its homepage<\/a> from 14 to 7 and saw an increase of 29 per cent in its homepage click-through rate.<\/p>\n

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B2B firms might not have been quick to embrace UX design, but as they start to make the necessary changes on their websites, they recognize how valuable it is to their long-term growth. Whether you\u2019re redesigning your website or going through a process of optimizing it, get in the heads of your customers: Understand what motivates them to do business on websites. Then embrace how valuable UX design is to your company\u2019s sales and marketing.<\/p>\n

Like what you read? Please consider donating to the Canadian Breast Cancer Foundation and sharing this article. http:\/\/www.cbcf.org\/ontario\/GetInvolved\/Donate\/Pages\/default.aspx<\/a><\/i><\/p>\n

\"Accelerate<\/img><\/a><\/p>\n

<\/span> <\/p>\n","protected":false},"excerpt":{"rendered":"

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