{"id":5355,"date":"2015-01-27T17:19:00","date_gmt":"2023-10-18T17:19:50","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=5355"},"modified":"2023-11-09T15:36:12","modified_gmt":"2023-11-09T15:36:12","slug":"customer-service-quotes","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ca\/blog\/customer-service-quotes\/","title":{"rendered":"30 Inspiring Customer Service Quotes and 4 Key Tenets to Live By"},"content":{"rendered":"\n
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Customer service isn\u2019t just about dealing with complaints. Providing excellent service starts at the incarnation of a product or service. Good service models<\/a> are often built in to a brand early on rather than as a post-launch afterthought. Beyond closing a sale, the purpose of customer service is to keep customers happy, and persuade them to come back. Even if a particular customer doesn\u2019t return, it\u2019s a huge win if he or she passes positive feedback about your business on to other potential buyers. While the old adage \u201cthe customer is always right\u201d can often lead to unreasonable expectations, there are a few key guidelines to help one brand stand out from another.<\/p>\n\n\n\n

4 Tenets for Outstanding Customer Service<\/b><\/h2>\n\n\n\n

Acknowledging questions, complaints, and feedback in a timely manner<\/a> is incredibly important for a seamless customer service experience. In fact, 45 percent<\/a> of U.S. consumers will abandon an online transaction if their questions or concerns are not addressed quickly. It seems simple enough, but in the age of public feedback, great, timely service can be the difference between a one star and a five star review. Keep in mind: Nearly a quarter<\/a> of people polled in a Pew Research Center survey claimed they had posted comments or reviews online about items they\u2019d purchased. This leads us to our first point.<\/p>\n\n\n\n

1. Listen and engage.<\/b><\/h4>\n\n\n\n

Hearing a customer out is just one part of the equation. With social media as a modern-day customer service representative (amongst many other things), customers expect a <\/span>more interactive experience<\/a>. Listen to feedback from all channels\u2014be it by phone, comments on product pages, or posts on Twitter or Facebook. Formulate a plan to track every single response so your customer service team can address all of them. Respond to both negative and positive comments in a courteous manner. <\/span>Negative comments<\/a> aren\u2019t always so bad. They provide companies the opportunity to show what action they took to resolve a particular problem or request. Research shows nearly <\/span>six in 10<\/a> adults have researched a product or service online, so take the chance to show other potential customers why you care and how you tackle adverse feedback.<\/span><\/p>\n\n\n\n

2. Be transparent.<\/b><\/b><\/h4>\n\n\n\n

Transparency<\/a>\u2014not just to customers, but also employees, investors, and business partners\u2014is crucial to brand loyalty. Though brand transparency veers from many traditional business practices, sharing future plans or data both inside and outside of a company can promote innovation, helpful participation, and trust. Perhaps more importantly, choosing candour over secrecy can give a brand a face and human quality.<\/span><\/p>\n\n\n\n

3. Build trust.<\/b><\/b><\/h4>\n\n\n\n

Remaining consistent as a brand, being dependable, and providing clear communication help build trust. Brands have to be honest to gain trust<\/a> from customers, so it\u2019s critical to represent the features and benefits of a product or service in a truthful way. Rather than try and appease a customer with a solution you can\u2019t deliver, avoid lofty or unrealistic promises and instead be upfront. When customers trust a brand, 83 percent<\/a> will recommend the company to others and 82 percent will continue to use the brand frequently.<\/p>\n\n\n\n

4. Take the extra step.<\/b><\/b><\/h4>\n\n\n\n

Going the extra mile<\/a> can mean significant gains for a company. While making promises you can\u2019t keep is a major no-no, if a customer requests free shipping to make up for a delayed order, make it happen. So long as a specific request doesn\u2019t cost a lot of time or money, it\u2019s worth the extra mile. Always remember customer service agents are your sales team<\/a>.<\/p>\n\n\n\n

Customer service isn\u2019t exactly a science, but some of the most successful businesses have risen above competition with exceptional service models. Here are 30 customer service quotes to inspire your own customer service improvements.<\/p>\n\n\n\n

Looking to take your customer service to the next level? Check out our free e-book<\/a><\/p>\n\n\n\n

\"Unhappy<\/a>Your most unhappy customers are your greatest source of learning.<\/i> \u2014Bill Gates<\/p>\n\n\n\n

\"30-10\"<\/a>The purpose of a business is to create a customer who creates customers.<\/i> \u2014Shiv Singh<\/p>\n\n\n\n

\"Center<\/a>Your website isn\u2019t the center of your universe. Your Facebook page isn\u2019t the center of your universe. Your mobile app isn\u2019t the center of your universe. The customer is the center of your universe.<\/i> \u2014 Bruce Ernst<\/p>\n\n\n\n

\"30-11\"<\/a>Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution. <\/i>\u2014 Rick Tate<\/p>\n\n\n\n

\"Treat<\/a> I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised<\/i> \u2014 Richard Branson<\/p>\n\n\n\n

\"Know<\/a> Know what your customers want most and what your company does best. Focus on where those two meet.<\/i> \u2014 Kevin Stirtz<\/p>\n\n\n\n

\"legendary<\/a> The goal as a company is to have customer service that is not just the best, but legendary.<\/i> \u2014 Sam Walton<\/p>\n\n\n\n

\"talk<\/a>Spend a lot of time talking to customers face to face. You\u2019d be amazed how many companies don\u2019t listen to their customers.<\/i> \u2014Ross Perot<\/p>\n\n\n\n

\"Fix<\/a> Customers don\u2019t expect you to be perfect. They do expect you to fix things when they go wrong.<\/i> \u2014Donald Porter<\/p>\n\n\n\n

\"customer<\/a> We see our customers as invited guests to a party, and we are the hosts. It\u2019s our job every day to make every important aspect of the customer experience a little bit better.<\/i> \u2014Jeff Bezos<\/p>\n\n\n\n

\"LoyalLoyal customers, they don\u2019t just come back, they don\u2019t simply recommend you, they insist that their friends do business with you.<\/i> \u2014 Chip Bell<\/p>\n\n\n\n

\"Make<\/a> Make a customer, not a sale.<\/i> \u2014 Katherine Barchetti<\/p>\n\n\n\n

\"easier<\/a> Make your product easier to buy than your competition, or you will find your customers buying from them, not you.<\/i> \u2014Mark Cuban<\/p>\n\n\n\n

\"Competitive<\/a>The customer experience is the next competitive battleground <\/i>\u2014 Jerry Gregoire<\/p>\n\n\n\n

\"How<\/a>People don’t care how much you know until they know how much you care <\/i>\u2014 Theodore Roosevelt<\/p>\n\n\n\n

\"Complaining<\/a>Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.<\/i> \u2014Zig Ziglar<\/p>\n\n\n\n

\"Internet<\/a>In the world of Internet Customer Service, it\u2019s important to remember your competitor is only one mouse click away.<\/i> \u2014Doug Warner<\/p>\n\n\n\n

\"Do<\/a>Always do more than is required of you.<\/i> \u2014 George Patton<\/p>\n\n\n\n

\"Get<\/a> Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves. <\/i>\u2014Steve Jobs<\/p>\n\n\n\n

\"Serve<\/a> He profits most who serves best.<\/i> \u2014Arthur F. Sheldon<\/p>\n\n\n\n

\"Join<\/a>The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company\u2019s products and brand in real time. Companies need to join the conversation. <\/i>\u2014 Marc Benioff<\/p>\n\n\n\n

\"Give<\/a> Here is a powerful yet simple rule. Always give people more than they expect to get. <\/i>\u2014Nelson Boswell<\/p>\n\n\n\n

\"Creating<\/a>The way to a customer\u2019s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.<\/i> \u2014 Valeria Maltoni<\/p>\n\n\n\n

\"Be<\/a> Be helpful \u2013 even if there\u2019s no immediate profit in it.<\/i> \u2014 Susan Ward<\/span><\/p>\n\n\n\n

\"Don't<\/a>Customers are like teeth. Ignore them and they\u2019ll go away.<\/i> \u2014 Jerry \u201cG\u201d Flanagan<\/p>\n\n\n\n

\"Understand<\/a><\/figure>\n\n\n\n

Forget \u2018branding\u2019 and \u2018positioning.\u2019 Once you understand customer behavior, everything else falls into place.<\/i> \u2014 Thomas G. Stemberg<\/p>\n\n\n\n

\"Connect<\/a>Go beyond merely communicating to \u2018connecting\u2019 with people. <\/i>\u2014 Jerry Bruckner<\/p>\n\n\n\n

\"Good<\/a>Good customer service costs less than bad customer service. <\/i>\u2014Sally Gronow<\/p>\n\n\n\n

\"Focus<\/a>Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff. <\/i>\u2014Scott D. Cook<\/p>\n\n\n\n

\"Customer<\/a> When the customer comes first, the customer will last.<\/i> \u2014 Robert Half<\/p>\n\n\n\n

\"Customer<\/a><\/figure>\n\n\n\n

Share 30 Inspiring Customer Service Quotes On Your Site<\/h3>\n\n\n\n

Click To Enlarge<\/b> \"30<\/a><\/p>\n\n\n\n

Via Salesforce<\/a><\/p>\n\n\n\n

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<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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