{"id":624,"date":"2021-11-09T15:39:00","date_gmt":"2023-10-18T15:39:57","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=624"},"modified":"2023-10-18T17:35:27","modified_gmt":"2023-10-18T17:35:27","slug":"path-to-growth-what-canada-s-employee-experience-looks-like-as","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ca\/blog\/path-to-growth-what-canada-s-employee-experience-looks-like-as\/","title":{"rendered":"Path to Growth: What Canada\u2019s Employee Experience Looks Like As The Future Of Work Unfolds"},"content":{"rendered":"\n

When the time comes for Humza Teherany to take a break from his work, he no longer strolls over to an office kitchen or the nearby coffee shop. Instead, he heads downstairs, where he knows his 10-month old daughter will be waiting. <\/p>\n

\u201cI try to do my coffee breaks now where I\u2019m rolling around on her mat, and then I go back to work and I\u2019m serious again,\u201d the Chief Technology & Digital Officer for Maple Leaf Sports & Entertainment says.<\/p>\n

Like so many people, Teherany has seen the traditional work experience transform almost overnight amid the COVID-19 pandemic. And even as the recovery slowly begins to happen, he believes many of the new modes of getting a job done are likely here to stay. <\/p>\n

\u201cIt\u2019s been great from the perspective of being able to cut down on commuting time. Productivity has gone up in a lot of places,\u201d he said. \u201cOn the other hand, work-life balance is not always as good.\u201d<\/p>\n

Teherany was making his remarks during our recent #PathToGrowth Live: Connecting You To The Future Of Work<\/a>, and he was certainly not alone in seeing this as a period of readjustment.<\/p>\n

Before the pandemic, for example, Erica Dhawan was a self-described road warrior who was travelling on average to two different cities every week. Having a third child right before the outbreak of the novel Coronavirus proved challenging, to the point where she rented out an office space two blocks from her New York City-based apartment. <\/p>\n

\u201cIt was immensely hard. I struggled a lot at the beginning,\u201d the WSJ best-selling author of Digital Body Language<\/a> recalled. Eventually, she established new rituals to better demarcate work and family time, such as reading to her children at bedtime and meditating in the mornings. \u201cI needed more self-care because I didn\u2019t have those breaks I\u2019d had when I was commuting.\u201d<\/p>\n

Today, organizations have to be equally mindful of how to reimagine the entire employee experience in order to achieve success from anywhere. <\/p>\n

New Ways To Listen And Convey Empathy<\/b><\/h2>\n

As Dhawan pointed out, the speed with which businesses gravitated to digital tools to communicate and collaborate showed agility in the face of the crisis. What they may not have recognized is how much of the way we\u2019ve worked with our team members has involved non-verbal cues such as pacing, pauses and gestures.<\/p>\n

\u201cLeaders need to realize that body language hasn\u2019t disappeared behind a screen, it has transformed,\u201d she said.<\/p>\n

This calls for a strategic use of \u201cdigital body language, she said \u2014 signals that can indicate empathy, inclusion and psychological safety. This can be as simple as paying greater attention to how we communicate digitally. Dhawan told the story of an employee who wrote asking a boss if they wanted to meet Wednesday or Thursday and the boss replied \u2018Yes.\u2019<\/p>\n

\u201cReading messages carefully is the new listening. Writing clearly is the new empathy,\u201d she said. \u201cNever confuse a brief message with a clear message. And hold your horses \u2014 we have to prioritize thoughtfulness over hastiness. Introverts may need more time to process, or someone may need to translate what\u2019s being said from another language. A pause on a Zoom call could mean the necessary space to reflect.\u201d<\/p>\n

Addressing A Trust Deficit And Supporting Exhausted Leaders<\/b><\/h2>\n

This increased sensitivity is vital considering what employees have gone through since early 2020, said Salesforce Chief Digital Evangelist Vala Afshar. Consider the health crisis has coincided not only with an economic crisis but a climate crisis, increased incidents of inequality and racial injustice and the dissemination of misinformation. <\/p>\n

\u201cWe have to continually remind ourselves we\u2019ve experienced a trust deficit in the past 18 months,\u201d he said. \u201cLeaders need to recognize that people are working hard at home while working with all these interruptions and crises.\u201d<\/p>\n

This increased focus on the employee experience can\u2019t be exclusive to the rank and file, however. Zabeen Hirji, who works as an Executive Advisor on the future of work at consulting firm Deloitte, shared data from a study jointly conducted with LifeWorks<\/a>. It showed that More than 80% of leaders at the first or second level below the CEO said they finish work every day physically and mentally exhausted. Nearly 60% said they are not able to make time for self-care. <\/p>\n

These are people with an outsized impact on their own workforce, which means what they go through can have a trickle-down effect on the performance of the organization and the economy, said Hirji. Leaders also might be reluctant to discuss their challenges for fear it could have an impact on their career. That means organizations need to reduce such stigmas as part of their strategy. <\/p>\n

\u201cLeaders are also feeling they\u2019re not sufficiently able to support their employees,\u201d Hirji said. \u201cWe need to provide resources and tools and help leaders to not just do more but actually help their team feel a level of job satisfaction.\u201d<\/p>\n

Using Flexibility And Reskilling To Empower Team Members<\/b><\/h2>\n

Another aspect of a great employee experience is simply giving team members flexibility, said Teherany. This includes flexibility in how and when they work as well as how they can reskill or upskill themselves. MLS&E is a digital-first sports organization with events going on 325 nights out of the year, for example. Games take place across multiple arenas.That means the optimal employee experience won\u2019t be the same for everybody, he said.<\/p>\n

On the other hand, arming employees with technology to solve interesting problems can prove highly motivating. Teherany described how MLS&E used the pandemic to revamp its ticketing process using technology from Salesforce, for instance, as well as enhancing fan experiences on mobile devices. Some of his engineers worked on a digital arena<\/a> as well as a platform to manage non-fungible tokens (NFTs)<\/a>.<\/p>\n

\u201cThese were new skill sets people had to learn on the fly,\u201d he said. \u201cYou have to target people in terms of where they want to be and where they want to grow. And then if you get out of the way just a little bit, you\u2019ll see they really start to shine.\u201d<\/p>\n

Afshar agreed, describing the ideal workplace as one less confined by walls but simply an environment where you can hear and see talent and ideas in the fabric of the organization at every level. <\/p>\n

\u201cIn a growing, decentralized, boundless and frictionless economy \u2014 knowing speed to value in an important currency \u2014 the path to growth will require you to adopt a digital-first mindset and business strategy,\u201d he said. \u201cI think having relevance and vitality will require companies and even individuals to do that, and it\u2019s going to separate the winners and the losers in this next normal.\u201d<\/p>\n

<\/span> <\/p>\n","protected":false},"excerpt":{"rendered":"

Organizations have to be equally mindful of how to reimagine the entire employee experience to achieve success from anywhere. Learn more about the Future of Work.<\/p>\n","protected":false},"author":1,"featured_media":626,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[1,8],"sf_content_type":[],"coauthors":[2],"class_list":["post-624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-small-business","sf_topic-startups"],"yoast_head":"\nPath to Growth: What Canada\u2019s Employee Experience Looks Like As The Future Of Work Unfolds - Salesforce<\/title>\n<meta name=\"description\" content=\"Organizations have to be equally mindful of how to reimagine the entire employee experience to achieve success from anywhere. 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