\n\t\t\t\tChances are, your reopening plan took into account best practices from grocers and other essential retailers that mandated personal protective equipment (PPE), staggered schedules, thorough cleanings, and designated hours for at-risk shoppers at the height of the pandemic.
Keep everyone safe during the reopen process<\/h2>\n\n\n\n Salesforce created Work.com to provide advisory services and technology solutions to help companies stabilize and reopen safely. The Workplace Command Center is a single hub to make informed decisions on how to monitor, adjust, and manage reopening based on public and private data. Track return-to-work readiness with the Employee Wellness Check. Customize and deploy surveys based on the Centers for Disease Control and Prevention (CDC) guidelines and organizational needs.<\/p>\n\n\n\n
With visibility into wellness data by geography, store location, and employee health status, you can make more informed decisions. This includes optimizing employee scheduling with the Shift Management capability. The dashboard provides visibility to determine capacity, plan, and ensure compliance. At the same time, employees have control over their availability, so managers can stagger and schedule shifts based on availability and wellness.<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\tRequire PPE at your stores<\/h2>\n\n\n\n According to the Salesforce Snapshot Research Survey, conducted May 1-15, 2020, 54% of people say they would personally require PPE for employees and 45% would require it for customers in order to return to normal in-store shopping behaviors. Give store employees high-quality face masks and gloves. Clearly communicate \u2014 and enforce \u2014 that PPE is required to enter the store. Have back-up supplies on hand for anyone who needs it.<\/p>\n\n\n\n
Learn more about how to\u00a0source PPE\u00a0on Trailhead, our free digital learning platform with customizable trails.<\/p>\n\n\n\n\n\t\t\t\n\t\t\t\tPerform temperature checks at the beginning of each shift and offer on-site testing. If an employee tests positive for COVID-19, track potential exposure with manual Contact Tracing. Send alerts to employees with instructions on what to do to minimize spread. Institute a rule that the infected employee cannot return to work until cleared by a medical professional.<\/p>\n\n\n\n
Be meticulous about cleaning<\/h2>\n\n\n\n Add hand-sanitizing stations throughout your store, including the entrance, fitting rooms, and cash wrap. Ensure each store has an over-abundance of supplies, such as a multiuse cleaner. Create safety checklists for associates and store managers to ensure all cleaning protocols are followed each day.<\/p>\n\n\n\n
Enforce capacity limits<\/h2>\n\n\n\n Based on safety guidelines, your store may only be able to maintain a certain percentage of your customer capacity. Weigh these constraints with shopper perception of safety. Shoppers are more likely to feel safe in a store with strongly enforced capacity limits. Retailers can use Lightning Scheduler to streamline appointment booking while keeping shoppers and employees safe.<\/p>\n\n\n\n
Rethink store layouts for social distancing<\/h2>\n\n\n\n Sixty-two percent of people say they would personally require social distancing measures to be in place prior to returning to a store. Rethink your store layout to adhere to social distancing.<\/p>\n\n\n\n
Minimize the chance of people gathering by reducing the amount of displays and overall merchandise on the floor. Add floor markers and signage to help shoppers maintain social distancing. Construct physical barriers to protect store staff as well \u2014 sneeze guards or partitions, for example \u2014 especially in areas where people tend to gather, such as the checkout counter.<\/p>\n\n\n\n
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Next: Chapter 2: Embrace contactless engagement<\/h2>\n\t\t\t\t\t\t\t Stay agile, test, learn, and move forward with these best practices to rethink the store experience.<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t
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