{"id":780,"date":"2021-07-28T15:43:00","date_gmt":"2023-10-18T15:43:04","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=780"},"modified":"2023-11-09T16:52:03","modified_gmt":"2023-11-09T16:52:03","slug":"why-agility-is-an-important-part-of-your-company-culture","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ca\/blog\/why-agility-is-an-important-part-of-your-company-culture\/","title":{"rendered":"Why Agility is an Important Part of Your Company Culture"},"content":{"rendered":"\n<p>The concept of agility is increasingly prevalent in business discourse. While it would be easy to brush off this term as just another buzzword or passing fad, the ideas behind business agility are fundamental to any company\u2019s success. <\/p>\n\n\n\n<p>If you\u2019re still wrapping your head around this concept or need to convince skeptical shareholders that it\u2019s worth the effort, you\u2019ve come to the right place. Below, we\u2019ll detail what business agility is, why it\u2019s important, and how to infuse agility into your company culture. It\u2019s more important \u2014 and more possible \u2014 than the skeptics might think. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-business-agility\"><b>What Is Business Agility? <\/b><\/h2>\n\n\n\n<p>First thing\u2019s first: What does \u201cagility\u201d mean in the context of business? The <a href=\"https:\/\/businessagility.institute\/\">Business Agility Institute<\/a> defines it like this: &#8220;Business agility is a set of organizational capabilities, behaviours, and ways of working that affords your business the freedom, flexibility, and resilience to achieve its purpose. No matter what the future brings.&#8221; <\/p>\n\n\n\n<p>Per the <a href=\"https:\/\/www.agilebusiness.org\/page\/WhatisBusinessAgility\">Agile Business Consortium<\/a>, an organization&#8217;s ability to operate in an agile manner could look like any or all of the following. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<p>Swiftly adapting to market changes both internally and externally <\/p>\n<\/li>\n\n\n\n<li>\n<p>Addressing customers&#8217; changing needs and expectations efficiently and flexibly <\/p>\n<\/li>\n\n\n\n<li>\n<p>Initiating productive changes in ways that are cost-effective while maintaining the quality of the business&#8217;s products and services <\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>Together, these agile qualities empower a business to remain adaptive, creative, and resilient even in the face of changing markets and uncertainties. This enables the business to deliver for its customers, innovate consistently, and maintain a competitive advantage. <\/p>\n\n\n\n<p>To become an agile business, an organization must hire agile people, cultivate an agile culture, promote agile leadership, and practice business behaviours and governance that are aligned with agility. In other words, agile principles should infuse the entirety of a company, from its people and culture to its structure and resources.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dfef2cbfca7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69dfef2cbfca7\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Why-Agility-is-an-Important-Part-of-Your-Company-Culture-graphic1.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-is-business-agility-important\"><b>Why Is Business Agility Important? <\/b><\/h2>\n\n\n\n<p>The business world (and the world in general) is unpredictable. Sudden global events, the globalization of business, unprecedented technological shifts, changing consumer demands, shifting workplace norms, the increasing prevalence of climate change-fueled natural disasters, and any of a number of other major factors could change the business world in a matter of days. <\/p>\n\n\n\n<p>Businesses that adopt an agile framework are <a href=\"https:\/\/businessagility.institute\/domains\/domains-of-business-agility-overview\">best equipped<\/a> to weather uncertainty and successfully adapt to whatever the world throws at them. What&#8217;s more, agile businesses tend to be more innovative than businesses that eschew agile principles. As business leaders know, <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/2019\/12\/to-grow-your-company-drive-innovation.html\">innovation<\/a> is key to sustaining a competitive advantage over the long term. <\/p>\n\n\n\n<p>Agile businesses <a href=\"https:\/\/centricconsulting.com\/blog\/adopting-a-culture-of-agility-in-todays-changing-environment\/\">also tend to benefit<\/a> from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<p>Greater alignment between team members and the business&#8217;s purpose and vision<\/p>\n<\/li>\n\n\n\n<li>\n<p>Increased understanding of customers&#8217; wants and needs<\/p>\n<\/li>\n\n\n\n<li>\n<p>More intimate knowledge of market dynamics<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>All of these factors support the innovation that results from agile business frameworks. <\/p>\n\n\n\n<p>Business agility is so important that a <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/focus\/human-capital-trends.html\">2017 Deloitte Global Human Capital Trends Report<\/a>, which surveyed more than 10,000 HR and business leaders from 140 countries, found that 94 per cent of respondents believe &#8220;agility and collaboration&#8221; are critical to the success of their organization.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dfef2cc0e78&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69dfef2cc0e78\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/why-agility-is-an-important-part-of-your-company-culture-002.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-seven-ways-to-bake-agility-into-your-company-s-culture\"><b>Seven Ways to Bake Agility into Your Company&#8217;s Culture<\/b><\/h2>\n\n\n\n<p>Business agility is a multifaceted concept, and different organizations approach it in different ways. For instance, the Business Agility Institute identifies <a href=\"https:\/\/businessagility.institute\/domains\/domains-of-business-agility-overview\">12 Domains of Business Agility<\/a>, while the Agile Business Consortium upholds <a href=\"https:\/\/www.agilebusiness.org\/page\/Resource_paper_nineprinciples\">9 Principles of Agile Leadership<\/a>.<\/p>\n\n\n\n<p>What every agility expert seems to agree on, however, is that <a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/the-organization-blog\/culture-can-make-or-break-agility\">culture plays a critical role<\/a> in uplifting or dampening a business&#8217;s agility. If you can infuse agile principles into your company\u2019s culture, success is likely to follow. Here are seven ways to do just that. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-establish-psychological-safety\"><b>Establish Psychological Safety <\/b><\/h3>\n\n\n\n<p>In many ways, a sense of psychological safety forms the bedrock of every agile organization. In fact, an article from <a href=\"https:\/\/rework.withgoogle.com\/blog\/five-keys-to-a-successful-google-team\/\">Google&#8217;s HR team<\/a> shares that psychological safety is the most important determinant of a team&#8217;s success. A sense of psychological safety helps team members feel comfortable. That includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<p>Identifying issues<\/p>\n<\/li>\n\n\n\n<li>\n<p>Proposing solutions<\/p>\n<\/li>\n\n\n\n<li>\n<p>Taking risks<\/p>\n<\/li>\n\n\n\n<li>\n<p>Collaborating with others<\/p>\n<\/li>\n\n\n\n<li>\n<p>Experimenting with new ideas and processes<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>When employees are thus empowered, they are much more likely to embrace agility \u2014 and perform at high levels \u2014 both individually and within teams. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-facilitate-collaboration\"><b>Facilitate Collaboration <\/b><\/h3>\n\n\n\n<p>Just as psychological safety is key to meaningful collaboration, so are effective tools that enable employees to break down barriers and work together across teams and departments. Popular tools include project management platforms, messaging apps, cloud-based files, and so on. Some organizations also opt for more customized solutions. For example, <a href=\"https:\/\/www.salesforce.com\/ca\/customer-success-stories\/loreal\/\">L\u2019Or\u00e9al partnered with Salesforce<\/a> to consolidate sales efforts and back-end systems, thereby empowering the company\u2019s Professional Products Division to more easily share data, coordinate brands, and enhance work processes. Taking the time to provide team members with tools that streamline their workflows and promote collaboration is key to creating a more agile company.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-embrace-effective-change-management\"><b>Embrace Effective Change Management <\/b><\/h3>\n\n\n\n<p>Change management, otherwise known as &#8220;change readiness,&#8221; refers to a company&#8217;s ability to respond to change in ways that sustain high performance, diminish risk, and advance new opportunities. A business that embraces a culture of change readiness keeps close tabs on market shifts, enables collaboration and communication between individuals and teams, encourages effective strategizing, and empowers team members to quickly embrace new processes. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-affirm-employee-autonomy\"><b>Affirm Employee Autonomy <\/b><\/h3>\n\n\n\n<p>When employees cannot operate efficiently \u2014 whether it\u2019s because they&#8217;re hampered by cumbersome review and approval processes or they lack the psychological safety necessary for making autonomous decisions \u2014 they&#8217;re prevented from adapting quickly, developing new skills, or adopting improved processes. Thus, it&#8217;s critical for leaders seeking agility to affirm <a href=\"https:\/\/www.salesforce.com\/ca\/blog\/2016\/12\/increase-productivity-without-increasing-stress.html\">team members&#8217; autonomy<\/a>. <\/p>\n\n\n\n<p>This could take several forms, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<p>Empowering team members to seek out training whenever they identify a gap in their skillsets<\/p>\n<\/li>\n\n\n\n<li>\n<p>Encouraging knowledge sharing between team members<\/p>\n<\/li>\n\n\n\n<li>\n<p>Celebrating employees&#8217; strengths<\/p>\n<\/li>\n\n\n\n<li>\n<p>Encouraging team members to take risks, fail, and identify opportunities for improvement (sans judgement or punishment)<\/p>\n<\/li>\n\n\n\n<li>\n<p>Enabling team members to make decisions without having to ask permission<\/p>\n<\/li>\n<\/ul>\n\n\n\n<p>Together, these practices support the development of an autonomous workforce full of people who feel confident taking bold action. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-anticipate-change\"><b>Anticipate Change<\/b> <\/h3>\n\n\n\n<p>Agile teams know that change is inevitable, and they <a href=\"https:\/\/hrexecutive.com\/building-organizational-agility\/\">strive to anticipate industry changes<\/a> so they can innovate quickly and capture new market opportunities. This often entails capturing and frequently reviewing available data, drawing conclusions from that data, and taking swift actions in response. Once again, teams are best equipped to adapt and innovate in this way when they\u2019re empowered to take risks, don&#8217;t fear punishment in the event of failure, and are equipped with the tools necessary to effectively capture and review relevant data. <\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dfef2cc2a51&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69dfef2cc2a51\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Why-Agility-is-an-Important-Part-of-Your-Company-Culture-graphic3.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-seek-feedback-and-act-on-it\"><b>Seek Feedback and Act on It <\/b><\/h3>\n\n\n\n<p>Employees at every level of a company hold a wealth of knowledge about company processes, redundancies, customers, roadblocks, opportunities, and so on. That knowledge serves the company when leaders <a href=\"https:\/\/cultureiq.com\/blog\/boost-agility-high-performance-work-culture\/\">take the time to solicit it<\/a> and then act upon what they&#8217;ve learned. It&#8217;s helpful to <a href=\"https:\/\/www.salesforce.com\/ca\/hub\/business\/the-secret-to-employee-engagement-management-that-cares\/\">collect team members&#8217; feedback<\/a> on a regular basis and through diverse channels, such as anonymous surveys, town halls, staff retreats, email and physical suggestion boxes, focus groups, and so on. <\/p>\n\n\n\n<p>Of course, feedback alone doesn&#8217;t promote agility. Making changes in response to that feedback does. Just be mindful of not making too many changes at once, as constantly updating team processes can provoke confusion and exhaust morale. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-stay-focused\"><b>Stay Focused <\/b><\/h3>\n\n\n\n<p>Great things can happen when individuals and teams are empowered to experiment, iterate, and make autonomous decisions. Without intentionality, however, all that adaptation can lead to chaos. The most successful teams embrace agility <a href=\"https:\/\/hrexecutive.com\/building-organizational-agility\/\">within the constraints<\/a> of clear objectives and priorities. When everyone is aligned around a common purpose and vision, it&#8217;s more likely that agile decisions will be in service of those aims. <\/p>\n\n\n\n<p>One way to identify appropriate areas of focus is to emphasize a customer-first mentality that centers customer needs and desires. Per <a href=\"https:\/\/www.gallup.com\/workplace\/245999\/weave-agility-throughout-corporate-culture.aspx\">Gallup research<\/a>, agile teams frequently centre business processes around customers&#8217; values. Doing so often hinges on collaboration between teams. For instance, salespeople who receive feedback from customers must have effective channels for relaying that feedback to other teams in order for the entire workforce to stay focused on customer needs. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\"><b>Conclusion<\/b><\/h2>\n\n\n\n<p>Agility is critical for any business looking to thrive in the 21st century. This quality empowers individuals, teams, and companies to innovate, satisfy customers\u2019 changing needs and desires, and swiftly adapt to market shifts. <\/p>\n\n\n\n<p>To incorporate agility into your company\u2019s culture, it\u2019s critical to establish a foundation of psychological safety for all team members. Your team must know that it\u2019s safe to experiment, take risks, and even fail in the pursuit of greater innovation. At the same time, it\u2019s helpful to facilitate collaboration, embrace effective change management, affirm employee autonomy, anticipate change, seek feedback and act on it, and establish a vision and procedures that enable the team to stay focused even within an agile framework. <\/p>\n\n\n\n<p>Teams don\u2019t become agile overnight. But by mindfully crafting company culture in ways that support agility, you will strengthen your teams and your business to sustain competitive advantages for years to come. <\/p>\n\n\n\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/ca\/en\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn what business agility is, why it\u2019s important, and how to infuse agility into your company culture. It\u2019s more important \u2014 and more possible \u2014 than the skeptics might think.<\/p>\n","protected":false},"author":1,"featured_media":782,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[1],"sf_content_type":[],"coauthors":[2],"class_list":["post-780","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-small-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why Agility is an Important Part of Your Company Culture - Salesforce<\/title>\n<meta name=\"description\" content=\"Learn what business agility is, why it\u2019s important, and how to infuse agility into your company culture. 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