{"id":905,"date":"2021-03-15T15:45:00","date_gmt":"2023-10-18T15:45:11","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=905"},"modified":"2023-10-18T17:35:30","modified_gmt":"2023-10-18T17:35:30","slug":"what-to-look-for-when-you-hire-your-first-customer-service-rep","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/","title":{"rendered":"What To Look For When You Hire Your First Customer Service Rep"},"content":{"rendered":"\n

Hiring a customer service rep isn\u2019t just a matter of giving someone a job: you\u2019re giving them the responsibility for strengthening (and sometimes salvaging) your company\u2019s relationships with its customers. <\/p>\n

In the early days of starting a business, the owner might prefer to take care of any customer service issues themselves. After all, they may not have a lot of customers at that point, and any complaints or questions they hear could help them tweak their products and services. <\/p>\n

As soon as you begin to experience a reasonable level of growth, however, troubleshooting and addressing other inquiries requires a team that can dedicate itself to the task. It might not be a large team to start with<\/a>. And the first service rep you hire could set the tone for everyone else who winds up working alongside them. <\/p>\n

You shouldn\u2019t assume that just anyone can be a customer service rep, either. Yes, you can offer a lot of training to make them familiar with your products and serves, and policies like returns or exchanges. However today\u2019s reps also need to make good use of digital technologies that turn data into a tool for decision-making and continual improvement. <\/p>\n

Conduct a quick online search and you\u2019ll find many templates with customer service job descriptions you could use in your initial posting. Bear in mind, though, that you\u2019ll likely have specific ways in which you want certain issues handled. You\u2019ll need to customize a posting to some extent based on the customer experience you\u2019re trying to offer. <\/p>\n

There are also some qualities or soft skills that are critical to success in customer service, but not as easy to get across in a job posting. They are the kind of characteristics you\u2019ll tend to pick up on during an interview, and especially as you begin to see a rep get to work with actual customers. <\/p>\n

Some of these traits and skills include: <\/p>\n

Receptivity<\/h2>\n

Customers wouldn\u2019t want to approach an employee in person who was standing with their arms folded and a grim look on their face. What they want \u2014 especially in digital channels, but even over the phone \u2014 is an open willingness to hear what they have to say. <\/p>\n

Great customer service reps will be mindful of things like average call time, but they also have a good sense of when patience is required. <\/p>\n

Receptivity allows a rep to gather enough information to solve a problem. It\u2019s also a way of recognizing that customers may need emotional support and permission to express themselves about the experience they\u2019re having. <\/p>\n

Clarity<\/h2>\n

Working in an omnichannel environment means companies will be getting feedback and outreach from customers via many different avenues. They might use the phone one day, email the next, a social media post or even a text message on occasion.<\/p>\n

Each of these channels has some trade-offs in terms of how much information they can convey, and what kind of help a rep can provide. <\/p>\n

The person you hire will have to be comfortable communicating with a diverse array of tools, and to be clear enough in doing so that customers don\u2019t grow even more confused or frustrated. <\/p>\n

Of course, reps won\u2019t just be communicating with customers, but internally as well. That means they should demonstrate a strong sense of how to collaborate<\/a> with their coworkers, managers and even other parts of the business. <\/p>\n

Empathy<\/h2>\n

Sympathy will only take you so far. Let\u2019s say a customer reaches out and tells a service rep their product broke down after its first use. Responding with, \u201cI\u2019m so sorry to hear that,\u201d is sympathetic. It might be the truth, but it doesn\u2019t always come across as very credible or helpful. <\/p>\n

When a rep shows empathy, on the other hand, they might say something like, \u201cI can imagine how unhappy you must be, especially considering what you paid and what you\u2019re trying to do with the product.\u201d<\/p>\n

Empathy shows a customer the rep is trying to imagine themselves in the same situation. It suggests they will try to help not just because it\u2019s their job, but because they recognize the urgency and importance of having the problem resolved. <\/p>\n

Service reps not only need a sense of empathy, but to maintain it amid multiple customer interactions over the course of a shift<\/a>. This can be a tall order, which is why you should be thoughtful in the candidates you screen and ultimately bring on board. <\/p>\n

Positivity<\/h2>\n

There might be moments when a service rep will gripe about a particularly brutal conversation with a customer, but the best ones don\u2019t get mired in negativity. <\/p>\n

Being a great rep means having a solutions-oriented mindset. They need to be constantly thinking about what the ultimate customer experience could look like, and then spend their time using the tools available to them to bring that experience to life. <\/p>\n

As they do so, their positive vibes should be evident in everything from their tone of voice on the phone to the way they craft an email, text message or social media post. This doesn\u2019t mean ignoring when customers are unhappy or angry. It\u2019s working through those emotions by solving their problems and conveying gratitude when an issue is resolved. <\/p>\n

Customers don\u2019t really want to leave on a bad note, either. When a rep makes it easier to say goodbye with a smile, it benefits them as well as the company. <\/p>\n

Conclusion<\/h2>\n

If there was one last area to think about when you\u2019re hiring a customer service rep, it\u2019s an ongoing interest in professional self-development. <\/p>\n

This doesn\u2019t mean they have a burning desire to be a manager, necessarily. They should simply be conscious and intentional about evaluating their own performance, and benchmarking it against the metrics that matter most to the business. <\/p>\n

When you find a customer service rep with all these qualities, it won\u2019t take long to see the difference they can make in your business. As you grow, you\u2019ll want to recruit a growing army of reps just like them. <\/p>\n

<\/span> <\/p>\n","protected":false},"excerpt":{"rendered":"

Hiring a customer service rep isn\u2019t just a matter of giving someone a job: you\u2019re giving them the responsibility for strengthening (and sometimes salvaging) your company\u2019s relationships with its customers.
\nIn the early days of starting a business, the owner might prefer to take care of any<\/p>\n","protected":false},"author":1,"featured_media":907,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[8],"sf_content_type":[],"coauthors":[2],"class_list":["post-905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-startups"],"yoast_head":"\nWhat To Look For When You Hire Your First Customer Service Rep - Salesforce<\/title>\n<meta name=\"description\" content=\"Hiring a customer service rep isn\u2019t just a matter of giving someone a job: you\u2019re giving them the responsibility for strengthening (and sometimes salvaging) your company\u2019s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What To Look For When You Hire Your First Customer Service Rep\" \/>\n<meta property=\"og:description\" content=\"Hiring a customer service rep isn\u2019t just a matter of giving someone a job: you\u2019re giving them the responsibility for strengthening (and sometimes salvaging) your company\u2019s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-18T15:45:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-18T17:35:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"724\" \/>\n\t<meta property=\"og:image:height\" content=\"483\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce Canada\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Salesforce Canada\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/67746feea2d6a73653ce0c10f94077a5\"}],\"headline\":\"What To Look For When You Hire Your First Customer Service Rep\",\"datePublished\":\"2023-10-18T15:45:11+00:00\",\"dateModified\":\"2023-10-18T17:35:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/\"},\"wordCount\":1036,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg\",\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/\",\"name\":\"What To Look For When You Hire Your First Customer Service Rep - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg\",\"datePublished\":\"2023-10-18T15:45:11+00:00\",\"dateModified\":\"2023-10-18T17:35:30+00:00\",\"author\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3\"},\"description\":\"Hiring a customer service rep isn\u2019t just a matter of giving someone a job: you\u2019re giving them the responsibility for strengthening (and sometimes salvaging) your company\u2019s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg\",\"width\":724,\"height\":483,\"caption\":\"What To Look For When You Hire Your First Customer Service Rep\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/ca\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What To Look For When You Hire Your First Customer Service Rep\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/\",\"name\":\"Salesforce\",\"description\":\"News, tips, and insights from the global cloud leader\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/ca\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/67746feea2d6a73653ce0c10f94077a5\",\"name\":\"Salesforce Canada\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/c206078faacfae202082d59bddc16cc4\",\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/11\/Salesforce-300x300-1.png?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/11\/Salesforce-300x300-1.png?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Salesforce Canada\"},\"url\":\"https:\/\/www.salesforce.com\/ca\/blog\/author\/salesforce-canada\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"What To Look For When You Hire Your First Customer Service Rep - Salesforce","description":"Hiring a customer service rep isn\u2019t just a matter of giving someone a job: you\u2019re giving them the responsibility for strengthening (and sometimes salvaging) your company\u2019s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/","og_locale":"en_US","og_type":"article","og_title":"What To Look For When You Hire Your First Customer Service Rep","og_description":"Hiring a customer service rep isn\u2019t just a matter of giving someone a job: you\u2019re giving them the responsibility for strengthening (and sometimes salvaging) your company\u2019s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any","og_url":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/","og_site_name":"Salesforce","article_published_time":"2023-10-18T15:45:11+00:00","article_modified_time":"2023-10-18T17:35:30+00:00","og_image":[{"width":724,"height":483,"url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg","type":"image\/jpeg"}],"author":"Salesforce Canada","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Salesforce Canada","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/67746feea2d6a73653ce0c10f94077a5"}],"headline":"What To Look For When You Hire Your First Customer Service Rep","datePublished":"2023-10-18T15:45:11+00:00","dateModified":"2023-10-18T17:35:30+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/"},"wordCount":1036,"commentCount":0,"image":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg","inLanguage":"en-CA","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/","url":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/","name":"What To Look For When You Hire Your First Customer Service Rep - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg","datePublished":"2023-10-18T15:45:11+00:00","dateModified":"2023-10-18T17:35:30+00:00","author":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/601f410a2801f4ddcf6f00cb182e69d3"},"description":"Hiring a customer service rep isn\u2019t just a matter of giving someone a job: you\u2019re giving them the responsibility for strengthening (and sometimes salvaging) your company\u2019s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/"]}]},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#primaryimage","url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg","contentUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg","width":724,"height":483,"caption":"What To Look For When You Hire Your First Customer Service Rep"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/ca\/blog\/what-to-look-for-when-you-hire-your-first-customer-service-rep\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/ca\/blog\/"},{"@type":"ListItem","position":2,"name":"What To Look For When You Hire Your First Customer Service Rep"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/ca\/blog\/#website","url":"https:\/\/www.salesforce.com\/ca\/blog\/","name":"Salesforce","description":"News, tips, and insights from the global cloud leader","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/ca\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/67746feea2d6a73653ce0c10f94077a5","name":"Salesforce Canada","image":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.salesforce.com\/ca\/blog\/#\/schema\/person\/image\/c206078faacfae202082d59bddc16cc4","url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/11\/Salesforce-300x300-1.png?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/11\/Salesforce-300x300-1.png?w=150&h=150&crop=1","width":"150","height":"150","caption":"Salesforce Canada"},"url":"https:\/\/www.salesforce.com\/ca\/blog\/author\/salesforce-canada\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/ca\/blog\/wp-content\/uploads\/sites\/12\/2023\/10\/Whattolookforwhenyouhireyourfirstcustomerservicerep.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/ca\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts\/905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/comments?post=905"}],"version-history":[{"count":2,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts\/905\/revisions"}],"predecessor-version":[{"id":5794,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/posts\/905\/revisions\/5794"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/media\/907"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/media?parent=905"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/sf_topic?post=905"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/sf_content_type?post=905"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/ca\/blog\/wp-json\/wp\/v2\/coauthors?post=905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}