's Multi-Tenant Service Hits New Milestone in On-Demand: Delivers More Than 100 Million Transactions in a Single Day

Demonstrates customer adoption of's applications and platform-as-a-service as trusted standard for running business on-demand

More than 50 percent of transactions are via the company's Web services API, showcasing extensive integration with enterprise mashups and business applications

SAN FRANCISCO - August 1, 2007 - (NYSE: CRM), the market and technology leader in on-demand business services, today announced that the company's multi-tenant service handled more than 100 million transactions on July 26, 2007, the most it has ever managed in a single day. The 100,072,460 transactions (defined as page views plus API calls) are compelling evidence of customer adoption and use of's on-demand platform and applications as well as third-party applications available via the AppExchange. More than 50 percent of the transactions on the company's industry-leading service were handled through its Web services API, demonstrating its extensive use and integration with external Web services, enterprise mash-ups and sophisticated business process and workflow applications. is delivering more transactions to more customers and at faster speeds. On July 26th, for example, the average delivery speed was 253 milliseconds-slightly more than a quarter of a second. System improvements continue to reduce the average time of page delivery even as more and more customers and subscribers use the service. The average response time has been declining and now averages lower than any previous time in the company's history.

"Delivering 100 million transactions in a single day demonstrates that customers are using's multi-tenant platform and applications as the trusted standard for running their business on-demand," said Marc Benioff, chairman and CEO, "Customers are extending on-demand computing beyond CRM by building their own applications with Apex on our platform, and deploying applications from the AppExchange. In contrast with on-premise solutions where usage metrics cannot be made available, our system performance shows that is being embraced and adopted by customers."

Multi-Tenancy Delivers Availability and Performance
Delivering this level of performance is only possible through one of's key innovations: a multi-tenant architecture. In contrast to single-tenant counterparts, multi-tenant platforms share a single, common infrastructure and code base that is centrally maintained. Individual customer deployments are unique, separate, and secure within this shared multi-tenant platform, rather than separate physical stacks of hardware and software.'s multi-tenant platform and applications are similar to consumer Web platforms like Yahoo, Amazon, and eBay - all of which run a single code base that is shared by all users and upgraded simultaneously - delivering all the benefits of innovative new releases, with none of the painful legacy of upgrades. The same power of multi-tenancy ensures that Salesforce customers do not have to rebuild their customizations or integrations every time the service is upgraded to the next version.

Transparency and Openness via delivers the transparency and openness of publishing real-time and historical performance information at The statistics published on give the community real-time access to service performance information at all times. also remains the only provider of on-demand services - or on-premise applications - that delivers the transparency and openness of publishing real-time and historical performance information with

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1-800-NO-SOFTWARE.