Salesforce Named #1 CRM Software Provider in Gartner’s Worldwide CRM Market Share Report for Third Consecutive Year
Based on CRM software spending total software revenue in 2014, Salesforce achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor
Salesforce also gained the most market share in the worldwide marketing software category based on 2014 total software spend
SAN FRANCISCO—MAY 21, 2015—Salesforce [NYSE:CRM], the world's #1 CRM company, today announced that for the third consecutive year it has been named the #1 CRM software provider in Gartner Inc.’s latest worldwide CRM market share report, entitled “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2014.”1 Based on CRM revenue in 2014, Salesforce achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor. Salesforce also gained the most market share in the worldwide marketing software category based on 2014 total software spend.2
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“Salesforce is not only the world’s #1 CRM platform based on revenue, we continue to be one of the fastest growing top ten CRM companies in the world,” said Alex Dayon, president of products, Salesforce. “The pace at which customers are embracing our Customer Success Platform is unprecedented, as more and more companies turn to Salesforce to transform how they connect with their customers using today’s latest innovations in cloud, social, mobile and data science.”
The Salesforce Customer Success Platform
The Salesforce Customer Success Platform brings together cloud apps for sales, service, marketing, community, and now analytics, all on the Salesforce1 Platform. It provides both a system-of-record and a system-of-engagement for companies of every size and industry. Companies can grow sales faster, deliver customer service everywhere, create 1:1 customer journeys, engage with customers in vibrant communities, deliver analytics for every business user and build mobile apps, all from a single trusted platform built for customer success.
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1 Gartner, Market Share Analysis: Customer Relationship Management Software, Worldwide, 2014 Joanne M. Correia, Yanna Dharmasthira, et al., May 5, 2015.
2 Gartner, Market Share: All Software Markets, Worldwide, 2014, March 31, 2015
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