Salesforce Data Management Platform Named a Leader by Independent Research Firm

SAN FRANCISCO—June 5, 2017—Salesforce (NYSE: CRM), the global leader in CRM, today announced the Salesforce Data Management Platform (DMP) was named a leader by Forrester Research in its report The Forrester Wave™: Data Management Platforms, Q2 2017. The report evaluated 11 vendors based on 35 criteria, including current offering, strategy and market presence.

Salesforce received the highest possible scores among all reviewed vendors for the strategy and market presence categories. The report states that Salesforce DMP “approaches data management differently from other DMPs: Rather than algorithmically deriving insights from aggregated data, Salesforce DMP ingests raw data and applies machine learning to allow insights to bubble up, eliminating the inherent biases that algorithms entail...The company’s approach works, as one client said: ‘Over 85% of our traffic comes from in-app mobile sources. Salesforce DMP has been able to manage our user identify issues, providing deep matches to second- and third-party data sources and addressing a broad range of design needs.’ Surveyed customers gave Salesforce DMP high praise for change management, segment creation and management, data security and leakage prevention, flexibility and usability of the user interface, privacy capabilities, cost, and overall flexibility.”

“In today’s connected world, marketers must leverage data to personalize every experience a consumer has with a brand across ads, websites, social marketing, commerce and more,” said Bob Stutz, CEO of Marketing Cloud, Salesforce. “With Salesforce DMP, companies can harness billions of data signals to optimize every touchpoint of the customer journey and build breakthrough brand experiences, deepen consumer engagement and improve business performance.”

Salesforce DMP helps leading marketers and media companies capture, unify and activate consumer data signals across every device and channel in real time. Every month, Salesforce DMP interacts with more than 3.5 billion browsers and devices, supports more than 200 billion data collection events, and processes more than 5 billion CRM records. As part of the world's #1 CRM platform, Salesforce DMP enables companies to make every customer touchpoint count across the customer journey.

Additional Information
The 2017 Forrester Wave for Data Management Platforms is available here: https://www.salesforce.com/form/marketingcloud/forrester-wave-data-management-platforms-2017.jsp
Learn more about Salesforce DMP here: https://www.salesforce.com/ca/products/marketing-cloud/data-management/platform/

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About Salesforce
Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: http://www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE.