Fulton Hogan has now built 30 apps on the Customer 360 Platform. These include browser-based desktop apps and iOS apps that share the same data and enable collaboration between employees in the office and out in the field. One of these is the company’s eTimesheet app. Employees in the field access the app using an iPhone or iPad and use it to complete their timesheets or submit leave requests online. The entries are then approved by management using the iOS or desktop app.
All the data rolls up to regional and departmental managers, giving them a live view of the process so they can follow up any missing timesheets and approvals and ensure everything is submitted in time for payroll. The streamlined process is 400% faster for employees and has saved the company as much as $3 million by eliminating time spent on chasing approvals and data entry.
“In the past, there were hundreds of faxes being sent to payroll and a lot of phone calls and running around to check where things were at,” said Strydom. “Now everything is digital and there’s much less pressure; employees love using the app and everyone can see what’s happening in real time.”
Addition benefits of the eTimesheet app have resulted from integration with Fulton Hogan’s electronic Daily Job Report (eDJR) app. The eDJR app is used by foremen to record everything that happens on the job site, including the labor, materials, and equipment involved. Details about labor can be pulled straight from the eTimesheets app or, if an employee has not yet entered the time, the foreman can update the information in both apps. Either way, the employee and foreman share the same data and can check that it’s accurate before it is approved and flows into Fulton Hogan’s ERP for client invoicing.
“Building all our apps on the Customer 360 Platform makes this level of integration much easier than it would be if we were working with different technologies and databases. Also, as we build more apps for the same user base, we get greater return on our investment in Salesforce and avoid the need to license other third-party apps,” said Strydom.
Another benefit is that developers can set up custom objects and business structures that can be deployed across every app. So when someone wants to raise a health and safety issue in the company’s My Voice iOS app, they can log in using single sign-on and the app knows who they are and what region and department they work in.
This contributes to the simplicity of the app which has been designed to make it quick and easy for employees to report issues from the field. All cases raised flow through to Fulton Hogan’s Case and Accident Management (CAMs) desktop app where they are reported on and investigated by the health and safety team.